Business Support Manager / Project Manager

Job Summary:

We are seeking a dynamic and results-driven Business Support Manager / Project Manager to support ongoing projects and new potential customers, serving as a key liaison between internal teams and large enterprises. The ideal candidate will be responsible for driving back-office operations, including RFP/RFI/SLA management, proposal development, customer relationship building, renewal management, external communication coordination, compliance oversight, and supporting the execution of organizational objectives.

Key Responsibilities:

• Managing existing SLA and developing relationships with customers and create up sell opportunities from customers/partners.
• Effective communication between different internal business units and make personalized responses to the customer.
• Support internal team to identify and pursue new business opportunities to increase revenue and market presence.
• Build and maintain relationships with clients, partners, large enterprises, consultants, and regulatory bodies.
• Liaise with large enterprises for approvals, permissions, licensing, and documentation requirements.
• ISO Documentation, and Implementation.
• Develop proposals, presentations, tenders, and business agreements and ISO renewal certifications.
• Track regulatory updates and ensure timely compliance with applicable laws and guidelines.
• Negotiate contracts, pricing, and commercial terms with partners and vendors.
• Lead contract negotiations covering pricing, terms, SLAs, and performance expectations.
• Maintain accurate vendor records, contracts, compliance documents, and performance logs.
• Ensure compliance with regulatory and internal policies for procurement and vendor management.
• Assist in planning project schedules, resource allocation, and task assignments.
• Coordinate internal and external stakeholders, vendors, and cross-functional teams.
• Prepare and maintain project documentation including timelines, reports, meeting minutes, and follow-ups.
• Track project progress, identify delays or risks, and report updates to the Project Manager.
• Support procurement and vendor coordination activities as required.
• Arrange and facilitate project review meetings, presentations, and status updates.
• Maintain project files, documentation logs, and compliance-related records.
• Monitor budget utilization, invoices, and cost tracking in coordination with finance.
• Ensure alignment with project standards, policies, and operational guidelines.
• Manage client communication and provide timely responses to queries and escalations.
• Support implementation of process improvements to enhance project delivery efficiency.

Required Qualifications & Skills:

• Bachelor’s degree in Business Administration, Marketing, Commerce, Engineering, or related field.
• 5+ years of experience in business development, enterprise liaisoning, or strategic partnerships.

Industry experience in IT Software/SaaS/Telecom/Manufacturing/etc.

Experience managing enterprise/B2B accounts.

• Excellent communication, networking, and negotiation skills.
• Ability to manage multiple stakeholders and work under deadlines.
• Proficiency in MS Office, documentation, and report preparation.
• Willingness to travel in Middle East for field visits, meetings, and customer interactions.

Key Competencies:

• Strategic thinking & problem solving
• Relationship management
• Presentation & persuasive communication
• Project & time management
• Compliance awareness and documentation skills

Work Location: Jamshedpur, Jharkhand

Employment Type: Full-time

Salary: Competitive, based on experience

Job Type: Full-time

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Application Question(s):

• Do you have any experience working with International clients?

Experience:

• Business development/Project Management: 5 years (Preferred)

Location:

• Jamshedpur, Jharkhand (Preferred)

Work Location: In person