Business Processes Consultant-SAP Concur Devanahalli

As a Select Care Consultant at SAP, you will play a crucial role in supporting Select Care Managers to cater to the unique and complex needs of SAP Concur's largest and most intricate clients. With a minimum of 10 years of professional experience in a service & support role, customer success, or related area, along with 3-5 years of Cloud experience in a client-facing capacity, you will be responsible for delivering exceptional service to ensure high client satisfaction. Your key responsibilities will include advocating for the customer's needs by sharing their perspective to influence internal teams positively, maintaining oversight of case logs, performing trend analysis for risk mitigation, creating customer dashboards for real-time performance metrics, and following predefined processes. You will be expected to escalate unresolved client issues as necessary, assist in preparing briefings for high-profile customer issues, identify and suggest improvements to Select Care processes, share knowledge with less experienced team members, and support recruiting/interview efforts. Additionally, you will be responsible for coaching and mentoring new-hire Select Care Consultants, anticipating and building business cases, leveraging internal resources effectively, and staying informed on product changes and business trends. As a Select Care Consultant, you will be required to work autonomously, meet deadlines under pressure, balance internal initiatives with customer deliverables, plan and execute projects independently, and take ownership of customer deliverables. Your role will involve providing constructive feedback to improve performance, analyzing issues/data to solve problems, and mentoring fellow co-workers through active listening and guidance. At SAP, we believe in inclusion and diversity, striving to create a workplace where every individual, regardless of background, feels valued and empowered to perform at their best. By joining SAP, you will be part of a purpose-driven and future-focused organization committed to personal development and creating a more equitable world. If you are interested in applying for a challenging role that offers opportunities for growth and development, SAP is the place where you can bring out your best.,