11 Feedback Mechanisms Jobs

Role Overview: You will be responsible for leading the Contact Centre quality assurance initiatives as an Assistant Manager Quality. Your role will involve designing quality frameworks, driving continuous improvement, and enhancing the overall customer experience through robust QA processes. Key Responsibilities: - Oversee and continuously refine the quality assurance framework across all customer interactions, including voice, email, chat, and digital. - Analyse quality interactions of the Operations team, ensuring timely and effective call audits, evaluations, and reporting. - Identify trends and systemic issues from audit results and collaborate with operations, training, and compliance t...

You will be joining a renowned education institution, Global Schools Group, as a Manager - Sales Trainer based in Mumbai Malad. Your primary responsibility will be to oversee the on-boarding, training, and continuous assessment of the admission team members across all campuses of GSG. By ensuring that the team is well-versed in sales skills, communication, CRM, and product knowledge, you will play a crucial role in upskilling them to drive performance and achieve organizational objectives. - Collaborate with geo-specific teams and leadership to design and conduct regular training sessions for admission counselors. - Create a training roadmap to enhance individual and organizational capabilit...

As a Human Resources Business Partner (HRBP) at our client's office in Sec 3, Noida, you will collaborate closely with various business teams to align people strategies with organizational objectives. Your primary responsibility will be to design and implement programs that boost employee engagement, promote high performance, and cultivate a culture of continuous development and inclusivity. - Collaborate with team leads and managers to identify organizational hurdles and implement strategic HR solutions. - Develop and manage internal campaigns and initiatives focused on enhancing employee engagement, fostering a positive culture, and improving retention rates. - Utilize data and analytics t...

About the role The Global Alliance for Improved Nutrition (GAIN) is seeking a Programme Monitoring and Improvement Lead to lead efforts in developing, rollout, and ensuring quality assurance of programme and project monitoring and accountability efforts across GAIN's thematic, programming and geographical areas. This position will provide strategic, technical and operational leadership to monitoring and accountability services for all programs and projects and the regular utilization of monitoring data to inform needed program and project improvements, as well as reporting on outcomes. The role will also be responsible for the setting up of an effective accountability mechanism for the popul...

As an HR Business Partner at our company, you will play a crucial role in collaborating with business leaders to align HR strategies with business objectives, ultimately driving organizational success. Your key responsibilities will include: - Leading and coordinating the induction and onboarding process for new hires to ensure a seamless integration into the organization. - Addressing employee concerns, resolving conflicts, and managing disciplinary actions while upholding compliance with company policies. - Guiding managers through the performance review process and assisting in the development of feedback mechanisms and employee development plans. - Utilizing data and analytics to identif...

As the Senior HR Manager (Generalist) in our company, you will play a crucial role in overseeing all HR functions to ensure alignment with business objectives. With over 10 years of experience, you will be tasked with leading HR strategies in various areas such as talent acquisition, employee relations, performance management, compensation & benefits, compliance, and organizational development. Your strategic thinking and strong leadership skills will be essential in driving HR initiatives in our dynamic, Sales and Service-driven environment. Key Responsibilities: - Develop and implement HR strategies to support business growth in the automobile sector. - Partner with senior management to al...

As a Content Development Specialist, your primary responsibility will be to develop a thorough understanding of our products, processes, systems, and the regulatory/legal framework in order to create relevant, accurate, and meaningful content. You will play a key role in ensuring that sales targets are met and that the Mandated Sales Process is followed diligently. Additionally, you will assist in conducting effective train-the-trainer programs and help in organizing and managing training content for easy referencing and use. You will also be involved in managing outsourced content development and designing mechanisms to gather feedback on training content for continuous improvement. It is e...

As an ideal candidate for this role, you should possess over 5 years of experience in the field of brand strategy, employee engagement, and internal communications. We are seeking individuals who exhibit a positive attitude and a willingness to learn, as we prioritize attitude over mere experience. Upon joining our team, you will receive training on our methodologies to effectively lead growth initiatives in brand strategy and employee engagement/internal communications. Your responsibilities will include developing internal communication strategies that are in line with our organization's goals and values. This entails creating and implementing comprehensive plans that effectively communica...

You will be joining HCL Tech as a Back Office QA professional in the BFS Domain. The walk-in interviews are scheduled for the 30th of September and the 1st of October, 2024, from 12:30 PM to 3:00 PM at HCL TECH ETA 1, Navallur. The role requires you to work in UK/US shift timings and have 3 to 8 years of experience in a QA role in the BFS domain, with a preference for experience in leading a QA team. Your responsibilities will include developing and deploying a Quality Approach mechanism for the services delivered, monitoring and maintaining quality and compliance targets of Service, deploying tracking, reporting, and feedback mechanisms from a QA standpoint, and structured problem solving u...

You are invited to attend a walk-in interview at HCL Tech for the position of Back Office QA in BFS Domain on 30th September and 1st October, 2024, at HCL TECH ETA 1, Navallur. The interview timings are from 12:30 PM to 3:00 PM. The HR Contact person for this position is Deepthi Sai. This position requires a shift during UK/US timings and candidates must have 3 to 8 years of experience in a QA role in the BFS domain, with preference given to those who have experience leading a QA team. It is important to note that this is a work from office role and candidates who can join immediately or have a notice period of 1 month are preferred. As a Back Office QA in BFS Domain at HCL Tech, your respon...

We are actively looking out for candidates who are specially abled and we have multiple designation Designation: Process Trainer Location- Thane and Bhayander - Should be from a BPO Background - Inbound and Outbound experience will do - Candidates with 1 year and above experience in language/ soft skill training - Excellent Communication in English - Dayshift 6 days working 1 rotational week off.