Business Process Excellence Manager – ROI & Operational Excellence (IT / Digital)

At Techolution, we're at the forefront of Business Process Automation (BPA 4.0), empowering enterprises with AI-driven solutions that eliminate waste, maximize ROI, and deliver measurable business outcomes. Our innovative platform transforms ambiguous challenges into streamlined, data-backed processes across engineering, PMO, and client-facing teams. If you're passionate about turning chaos into efficiency using math, systems thinking, and proven methodologies like Six Sigma, join us in revolutionizing how AI projects are executed.

Now, We're seeking a Business Process Excellence Manager who thrives on converting ambiguity into repeatable, enforceable processes that align teams and prevent wasteful execution. In this role, you'll be the guardian of BPA 4.0 principles, ensuring every AI project starts with quantified ROI, accurate estimations, and structured decision gates. You'll collaborate with engineering, PMO, sales, and leadership to institutionalize math-driven decision-making, optimize workflows, and drive adoption across the organization. If you love challenging vague requirements, saying "no" to low-ROI work with data, and delivering systemic improvements, this is your opportunity to make a tangible impact in a high-growth AI environment.

Job Title: Business Process Excellence Manager

Location: Remote work

Key Responsibilities:

• Process Design & Enforcement

  : Transform ambiguous requirements into structured, repeatable processes with built-in decision gates. Ensure alignment across engineering, PMO, and client teams to prevent regression and promote scalability.

• ROI Quantification & Decision-Making

  : Lead math-driven evaluations of projects, calculating manual effort costs, break-even timelines, potential savings, and economic impact. Stop or redesign initiatives that don't justify ROI, using data to influence stakeholders—including senior leaders.

• Estimation & Capacity Planning

  : Break down work into precise components (people, hours, steps, costs) for accurate forecasting. Prevent underestimation and premature execution in AI automation projects.

• Problem Solving & Optimization

  : Apply DMAIC, 5 Whys, Pareto analysis, and Lean principles to identify and resolve systemic issues. Reduce process variation and deliver measurable outcomes in real-world AI implementations.

• Requirements Discovery

  : Conduct critical questioning to clarify vague client needs upfront, minimizing waste from poorly defined problems.

• Change Management

  : Drive adoption of BPA 4.0 standards, handle resistance, and institutionalize best practices organization-wide.

• Dashboarding & KPI Governance

  : Design executive dashboards that highlight truthful, impact-focused metrics (no vanity stats) to track project health and ROI.

• AI/Automation Guidance

  : Advise on where AI and automation add value—without over-reliance on tools—ensuring human oversight in stakeholder interactions.

Non-Negotiable Requirements:

• Process Engineering & Systems-Level Thinking

  : Proven ability to convert ambiguity into repeatable, enforceable processes across teams. Designs decision gates, not one-off fixes.

• ROI-First Decision Making (Math-Driven)

  : Expertise in quantifying manual effort, costs, break-even points, and economic impact before execution. Will stop or redesign work that doesn’t justify ROI.

• Six Sigma / Lean (Hands-On Experience)

  : Six Sigma Black Belt preferred (Green Belt acceptable with proven delivery). Must have real-world experience applying DMAIC, reducing variation, optimizing processes, and delivering measurable business outcomes—not just certification. Experience in IT/AI preferred, but manufacturing backgrounds considered if adaptable.

• Applied Mathematics & Quantitative Reasoning

  : Strong command of applied math (algebra, estimation, basic optimization) for daily use in capacity planning, ROI modeling, and KPI validation.

• Change Management & Process Enforcement

  : Track record of driving adoption, handling resistance, and preventing regression. Turns BPA 4.0 into a standard, not a suggestion.

• Effort Estimation & Capacity Modeling

  : Accurately breaks work into people, hours, steps, and costs. Prevents premature execution and under-estimated delivery.

• Requirements Discovery & Critical Questioning

  : Asks the right questions upfront, challenges vague requirements, and ensures clarity before committing resources. Prevents waste from poorly defined problems.

• Strong Problem-Solving Skills

  : Uses structured methods (DMAIC, 5 Whys, Pareto) to solve systemic issues—not just symptoms.

• AI / Automation Context Awareness

  : Understands where automation and AI help—and where they don’t—without being tool-obsessed.

Preferred Skills (Trainable)

• Executive Dashboarding & KPI Governance: Ability to design leadership dashboards that reflect truth, not vanity metrics.
• Experience in AI project environments, with a focus on tying executions to business value.

If you believe you are qualified and are looking forward to setting your career on a fast-track, apply by submitting a few paragraphs explaining why you believe you are the right person for this role.

To know more about Techolution, visit our website: www.techolution.com

If you believe you are qualified and are looking forward to setting your career on a fast-track, apply by submitting a few paragraphs explaining why you believe you are the right person for this role.To know more about Techolution, visit our website: www.techolution.com

About Techolution:

Techolution is a next gen AI consulting firm on track to become one of the most admired brands in the world for "AI done right". Our purpose is to harness our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a better human experience for the communities they serve.

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