Business Development Manager

Job Title: Business Development Manager – ServiceNow (U.S. Market) Location: Gurugram (Remote) Job Type : Full-Time Department: Business Development / Sales/ Presales About Us: At Serigor Inc , a leading provider of IT services and IT staffing solutions, we specialize in delivering innovative and scalable technology solutions to the U.S. federal government. As a growing Women-Owned Small Business (WOSB), CMMI L3, we leverage our diverse team to support critical missions across various government agencies. Our commitment to quality, customer satisfaction, and continuous improvement drives our success as we expand our federal presence. Position Summary: We are seeking a results-driven and strategic Business Development Manager (BDM) with deep experience in the ServiceNow ecosystem to lead client acquisition and growth within the U.S. market . This role focuses on expanding our ServiceNow footprint by targeting mid-to-large enterprise clients, developing strategic partnerships, and closing high-value opportunities across various industries. The ideal candidate is a seasoned sales professional who understands ServiceNow's full suite of solutions and can translate customer pain points into actionable, platform-based transformation strategies. Key Responsibilities: Identify, qualify, and pursue new business opportunities related to ServiceNow solutions (ITSM, ITOM, HRSD, SecOps, CSM, etc.) within the U.S. market . Build and maintain a healthy sales pipeline and consistently meet or exceed revenue goals. Develop strategic relationships with ServiceNow account executives , channel partners, and internal stakeholders to align sales strategies and co-sell effectively. Conduct discovery sessions with prospective clients to understand their digital transformation goals, assess fit, and recommend relevant ServiceNow use cases. Lead end-to-end sales processes, including RFP/RFI responses, proposal development, pricing discussions, and contract negotiation. Partner with solution consultants, architects, and delivery teams to ensure proposals are technically sound and align with client needs. Stay current on ServiceNow product developments , competitive landscape, and market trends within the U.S. Represent the company at industry conferences, ServiceNow events, and client-facing meetings as a subject matter expert. Requirements: Bachelor's degree in Business, Information Technology, or a related field; MBA or equivalent is a plus. 5+ years of experience in business development or enterprise sales , with at least 3 years focused on ServiceNow solutions in the U.S. market. Proven ability to close enterprise-level ServiceNow deals with C-level stakeholders. Deep understanding of ServiceNow's platform architecture, licensing models, and value drivers. Strong existing relationships within the U.S. ServiceNow ecosystem (partners, resellers, ServiceNow reps). Experience navigating long, complex sales cycles and influencing decision-making in matrixed organizations. Excellent communication, negotiation, and presentation skills. Ability to work independently and travel within the U.S. as needed (up to 25%). Preferred Qualifications: ServiceNow sales-related certifications (e.g., Certified Sales Specialist, Pre-Sales Accreditation). Experience working with ServiceNow Premier or Elite Partners. Familiarity with federal or regulated industries (e.g., finance, healthcare, or government). Working knowledge of frameworks such as ITIL, Agile, or DevOps. Show more Show less