Business Development Manager (BDM)

A Call Center Business Development Manager is responsible for identifying and securing new business opportunities, building client relationships, and driving revenue growth. This role blends strategic planning with hands-on sales and engagement efforts to expand the call center’s market presence. Key Responsibilities: Lead Generation & Sales Growth Identify and pursue new sales opportunities aligned with company goals. Develop and execute strategies to attract new clients and expand the customer base. Client Relationship Management Build and maintain strong relationships with corporate clients and stakeholders. Conduct meetings, presentations, and contract negotiations to secure new business. Strategic Engagement Collaborate with internal teams (Operations, HR, Marketing) to align business development efforts. Implement initiatives that promote services and strengthen partnerships. Performance Monitoring Analyze campaign effectiveness, conversion rates, and revenue trends. Report regularly to senior management on progress and opportunities. Market Intelligence Monitor competitor activities and market trends to inform strategy. Represent the company at industry events and networking forums. Qualifications Bachelor’s degree in Business, Marketing, Sales, or a related field. 2–5 years of experience in sales, business development, or account management, preferably in a call center or BPO environment. Certifications in customer service or business development are a plus (e.g., from ICSA or PACE). Skills & Competencies Strong sales and negotiation skills. Strategic thinking and execution. Excellent communication and presentation abilities. Knowledge of call center operations and lead generation. Data-driven decision-making and reporting. Cross-functional collaboration and stakeholder engagement.