Business Development Associate in Delhi

Key Responsibilities

• Serve as the primary point of contact for assigned clients, fostering long-term partnerships
• Make 100 outbound calls daily to assigned clients, leads, or prospects while maintaining a positive and professional demeanor
• Adhere to all call scripts and guidelines to ensure brand consistency and compliance with regulatory requirements
• Accurately log and document all calls, outcomes, and follow-up actions in the CRM
• Prepare for each call by reviewing relevant client account information and personalizing communication
• Manage call time efficiently to balance quantity and quality of client engagements
• Gather feedback and insights from client interactions to relay actionable information to internal teams
• Uphold excellent phone etiquette, demonstrating patience, active listening, and clear communication
• Identify and escalate complex issues or high-priority accounts to appropriate team members
• Onboard new clients
• Identify and resolve client issues quickly and effectively, coordinating with internal teams as needed
• Analyze client usage data to identify opportunities for upselling or cross-selling
• Manage renewals and minimize churn through proactive relationship management
  

Performance Metrics

• Maintain high client retention and satisfaction rates
• Achieve individual and team sales goals
• Ensure quality and accuracy of client documentation and data management
• Resolve client concerns with speed and effectiveness
• Contribute to business development and revenue growth