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Business design - Manager

Business design - Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

4 - 7 years

9 - 14 Lacs

bengaluru

Posted:5 days ago| Platform:

Apply

Skills Required

design customer service sales strategy media b2c sales sales retail healthcare collaboration tools marketing stakeholder management customer feedback visio business consulting business transformation manufacturing telecom crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Business Design Consultant

Business Design Consultant can take up opportunities in the business transformation engagements across sales, service, marketing & pricing functions with the lens of Customer Experience.

Responsibilities, Skills and Expertise

Act as a trusted advisor in understanding and analysing client's business problem / vision, conduct current state assessment with business stakeholders via workshop, questionnaire, interview etc, analyse the collected datapoints / artefacts and provide meaningful insights / recommendations for future state design.

Preferred with business consulting background with sound knowledge of key enterprise business process, customer touchpoint & journey design, design thinking along with stakeholder management.

Should be able to contribute practice development, thought leadership and busines development activities.

Either of below domain / function expertise are preferred

Sales B2B / B2C sales strategy, sales planning, lead & funnel mgmt., field & territory mgmt., order mgmt., CRM digital channels, operating models design, channel & touch point analysis, business case & transformation roadmap

Service customer service strategy, channel strategycontact centre, digital and self-service, customer experience management, channel & touch point analysis, business case & transformation roadmap, analysis of customer feedback and associated KPIs.

Tech/ Tools
Skills:

Should have solid hands-on experience in Design Collaboration tools (Mural/Miro/PPT/Visio) to build and modify CX Journey flows, Personas, Service Design Flows, Process Flows, etc.

Good to have vertical & Industry Experience in CPG & Retail, Telecom & Media (TMT), Advance manufacturing, Healthcare, and life science, BFSI, or CX Consulting services.

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Business design - Manager