Business Analyst Sales Operations I (Salesforce Admin)

Role & responsibilities

Works with enterprise (ENT) wide business units and functional departments and acts as a liaison between these groups and Information Technology (IT) for ENT Customer Relationship Management (CRM) IT cases, projects, and initiatives.  Works with key stakeholders across the business and IT to support case and/or project requirement gathering, execution and testing. Supports change management and training to drive compliance and adoption of new solutions.  

Job Responsibilities

• Works to understand the ENT wide CRM business processes and supports continuous improvement and simplification of ENT CRM to improve adoption, compliance, and ROI across the ENT. 
• Supports ENT CRM IT cases, projects and initiatives that meet new and evolving business needs and corporate strategies.  
• Perform user acceptance testing for ENT CRM releases in conjunction with ENT CRM IT development teams to ensure accuracy and adoption of user base.
• Acts as a liaison between IT, business representatives, business administrators, data administrators.
• Assists with regular case review meetings with business administrators and IT to review and prioritize CRM IT cases.
• Follows up with the business stakeholders as necessary to understand and communicate business requirements to IT.
• Works closely with Business Administrators to ensure they are trained and competent to support the business units with changes resulting from IT cases and projects pre and post go-live. 
• Maintains regular and timely communication between all internal and external stakeholders 
• Works with minimal guidance; seeks guidance on complex tasks.
• May be required to support Sales Operations help desk team on occasion, as requested by Line Manger.

Qualification Requirements

• BA/BS in business related field or equivalent combination of education and experience.  
• 24 years of hands-on experience with CRM platforms (preferably Salesforce), including business analysis, requirement gathering, troubleshooting, UAT, and stakeholder coordination.
• Moderate experience in a CRM function within the pharmaceutical or CRO industry or comparable experience in a related field of study.  
• Experience working with sales processes and /or business intelligence information preferred.  
• Proficiency in Salesforce, Microsoft Office suite, and PowerPoint.  
• Possesses strong organizational and interpretation skills.  
• Excellent oral and written communication skills, attention to detail, analytical ability, and demonstrated critical thinking skills are essential.  
• Knowledge of the CRO industry is strongly desired.  
• Ability to organize, prioritize, meet deadlines, follow-up, and coordinate multiple assignments. 
• Ability to work with all levels of seniority and to adapt to rapidly changing business requirements.
• Strong analytical and problem-solving skills.