7 Salesforce.Com Administration Jobs

Job Summary As a Program Manager in GTM Sales Operations, you will be a strategic partner to the Partner Sales organization, driving operational excellence and programmatic support across global initiatives. You will lead cross-functional efforts to optimize partner sales processes, manage key programs, and ensure alignment between Sales, Marketing, Operations, and IT. Your role will be pivotal in enabling scalable growth, improving partner experience, and delivering insights that drive business decisions. Job Requirements Serve as the primary point of contact for partner sales teams, providing day-to-day operational support and resolving issues related to tools, processes, and data. Manage and optimize partner onboarding, account setup, opportunity management, and pipeline hygiene to ensure seamless partner engagement. Collaborate closely with Partner Sales, Channel Operations, and Sales Enablement teams to support partner programs, incentives, and performance tracking. Monitor and respond to partner inquiries, ensuring timely resolution and maintaining high satisfaction levels. Drive continuous improvements in partner experience by identifying pain points and implementing scalable solutions. Maintain and enhance Salesforce.com configurations and workflows to support partner-specific requirements, including visibility models, data access, and reporting. Develop and maintain dashboards and reports to track partner performance, program effectiveness, and operational KPIs. Support quarterly business reviews (QBRs), partner planning cycles, and other strategic initiatives with data and insights. Coordinate with global teams to ensure consistent support across APAC, EMEA, and Americas regions, adapting to time zone requirements as needed. Document processes, create training materials, and contribute to knowledge management systems to enable partner self-service and internal team efficiency. Education 5–8 years of experience in Sales Operations, Program Management, or Partner Management within a global enterprise environment. Strong understanding of partner ecosystems, sales processes, and GTM strategies. Experience with Salesforce.com administration and configuration (minimum 2 years); Salesforce certification (ADM201 or ADM301) is a plus. Proven ability to lead cross-functional initiatives and manage complex projects with multiple stakeholders. Excellent communication, presentation, and interpersonal skills. Analytical mindset with experience in data quality management, reporting, and insights generation. Bachelor’s degree required; advanced degree or relevant certifications are a plus.

Role & responsibilities Works with enterprise (ENT) wide business units and functional departments and acts as a liaison between these groups and Information Technology (IT) for ENT Customer Relationship Management (CRM) IT cases, projects, and initiatives. Works with key stakeholders across the business and IT to support case and/or project requirement gathering, execution and testing. Supports change management and training to drive compliance and adoption of new solutions. Job Responsibilities Works to understand the ENT wide CRM business processes and supports continuous improvement and simplification of ENT CRM to improve adoption, compliance, and ROI across the ENT. Supports ENT CRM IT cases, projects and initiatives that meet new and evolving business needs and corporate strategies. Perform user acceptance testing for ENT CRM releases in conjunction with ENT CRM IT development teams to ensure accuracy and adoption of user base. Acts as a liaison between IT, business representatives, business administrators, data administrators. Assists with regular case review meetings with business administrators and IT to review and prioritize CRM IT cases. Follows up with the business stakeholders as necessary to understand and communicate business requirements to IT. Works closely with Business Administrators to ensure they are trained and competent to support the business units with changes resulting from IT cases and projects pre and post go-live. Maintains regular and timely communication between all internal and external stakeholders Works with minimal guidance; seeks guidance on complex tasks. May be required to support Sales Operations help desk team on occasion, as requested by Line Manger. Qualification Requirements BA/BS in business related field or equivalent combination of education and experience. 24 years of hands-on experience with CRM platforms (preferably Salesforce), including business analysis, requirement gathering, troubleshooting, UAT, and stakeholder coordination. Moderate experience in a CRM function within the pharmaceutical or CRO industry or comparable experience in a related field of study. Experience working with sales processes and /or business intelligence information preferred. Proficiency in Salesforce, Microsoft Office suite, and PowerPoint. Possesses strong organizational and interpretation skills. Excellent oral and written communication skills, attention to detail, analytical ability, and demonstrated critical thinking skills are essential. Knowledge of the CRO industry is strongly desired. Ability to organize, prioritize, meet deadlines, follow-up, and coordinate multiple assignments. Ability to work with all levels of seniority and to adapt to rapidly changing business requirements. Strong analytical and problem-solving skills.

Role & responsibilities Provide internal, cross-functional administrative support for all Enterprise CRM (Salesforce). Conduct daily administration, case management and auditing of the Salesforce platform. Responsible for Salesforce user management and license assignments. Provides oversight of data quality and structure in Salesforce. Acquire data from primary or secondary data sources and maintain databases/data systems. Help with sales tool support (Salesforce.com, DemandBase, RingLead, Sales Navigator, Altify, etc.). Monitors the Sales Operations Help Desk email account and Salesforce queue. Processes Sales Operations cases in a timely manner, meeting deadlines/SLA. Document internal processes, guidelines, and best practices. Provide backup support to team members as needed. Use the Salesforce Data Loader to perform bulk updates. OTHER RESPONSIBILITIES: Performs other work-related duties as assigned. Minimal travel may be required (up to 5%). Note: If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template. QUALIFICATION REQUIREMENTS BA/BS in business related field or equivalent combination of education and experience. Minimum of one to two (1-2) years of related experience working with data and/or supporting customers. 1- 3 years of hands-on experience in Salesforce administration, data management, or CRM support, with exposure to user provisioning, data quality oversight, and cross-functional stakeholder support Excellent oral and written communication skills, soft skills, attention to detail, analytical ability and demonstrated critical thinking skills are essential. Ability to organize, prioritize, meet deadlines, follow-up and coordinate multiple assignments. Proficiency in Microsoft Office suite / Microsoft 365. Salesforce.com experience is a plus.

Job Summary As a Program Manager in GTM Sales Operations, you will be a strategic partner to the Partner Sales organization, driving operational excellence and programmatic support across global initiatives. You will lead cross-functional efforts to optimize partner sales processes, manage key programs, and ensure alignment between Sales, Marketing, Operations, and IT. Your role will be pivotal in enabling scalable growth, improving partner experience, and delivering insights that drive business decisions. Job Requirements Serve as the primary point of contact for partner sales teams, providing day-to-day operational support and resolving issues related to tools, processes, and data. Manage and optimize partner onboarding, account setup, opportunity management, and pipeline hygiene to ensure seamless partner engagement. Collaborate closely with Partner Sales, Channel Operations, and Sales Enablement teams to support partner programs, incentives, and performance tracking. Monitor and respond to partner inquiries, ensuring timely resolution and maintaining high satisfaction levels. Drive continuous improvements in partner experience by identifying pain points and implementing scalable solutions. Maintain and enhance Salesforce.com configurations and workflows to support partner-specific requirements, including visibility models, data access, and reporting. Develop and maintain dashboards and reports to track partner performance, program effectiveness, and operational KPIs. Support quarterly business reviews (QBRs), partner planning cycles, and other strategic initiatives with data and insights. Coordinate with global teams to ensure consistent support across APAC, EMEA, and Americas regions, adapting to time zone requirements as needed. Document processes, create training materials, and contribute to knowledge management systems to enable partner self-service and internal team efficiency. Education 5–8 years of experience in Sales Operations, Program Management, or Partner Management within a global enterprise environment. Strong understanding of partner ecosystems, sales processes, and GTM strategies. Experience with Salesforce.com administration and configuration (minimum 2 years); Salesforce certification (ADM201 or ADM301) is a plus. Proven ability to lead cross-functional initiatives and manage complex projects with multiple stakeholders. Excellent communication, presentation, and interpersonal skills. Analytical mindset with experience in data quality management, reporting, and insights generation. Bachelor’s degree required; advanced degree or relevant certifications are a plus.

Job Summary As a Sales analyst in Sales Operations, you are in a role that is essential to the success of the SFDC CRM application. You will deliver outstanding support services to NetApp Sales users and partner community spread across the globe. You will need to work closely with cross-functional teams which includes Sales, Marketing, IT, Sales Operations, Order Management & Enterprise reporting and Master data management team. This position requires problem solving skills, analytical skills, identifying and uncovering change requirements, do User Acceptance Testing of new features and bug fixes. This is a challenging and exciting position with an opportunity to directly impact the effectiveness and success of the sales organization. Essential Functions: Provide outstanding daily operational support for CRM system, which includes lead management, contact management, user management, account management, opportunity management, forecasting, admin/configuration changes for both direct (field) and indirect (channel) sales force. Perform problem analysis and get to the root cause of user reported issue. Comprehension and capability of meeting Quality and Service Level Agreements (SLAs) Proactively improve the sales user experience and make sales tools a competitive advantage, identify/recommend and implement process improvements to ensure a positive customer experience. Perform data quality management - Data analysis, Quality checks and ad-hoc reporting. Analyze and report support metrics. Learn and understand Enterprise systems and how they are integrated, including Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Systems/Applications/Products in Data Processing, Customer Master data and Enterprise Business Intelligence which are essential to this role. User Acceptance Testing (UAT) of features and bug fixes for major releases and maintenance releases Engage business program managers and technical resources when necessary. Job Requirements Experience with salesforce.com administration - Security/visibility model, User administration etc. (Minimum of 2 years). Good understanding of sales processes and sales systems. Excellent interpersonal and customer relations skills demonstrated through strong presentation, verbal and written communication. Good understanding of IT and marketing processes and their objectives, as related to sales and Sales support, Creative approach to problem solving. Must be flexible to work in 24/5 model - APAC, EMEA and US business and work in shift as assigned by the lead/manager. Be a proactive contributor and subject matter expert on projects. Excellent English language; including verbal, written and comprehension skills. Education Bachelor’s Degree – Required Minimum of two years of experience with Customer Relationship Management (CRM) Tool – Required Minimum of two years enterprise experience in Sales Processes/Incident (Case) Management – Preferred Work experience as Admin in CRM application (Salesforce.com) – Required

Rapid7 is looking for Lead Salesforce Engineer to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes

We are seeking a talented Salesforce Developer to be part of our dynamic team. You will be responsible for designing, developing, and implementing solutions on the Salesforce.com platform using AURA, APEX, and Lightning Web Components (LWC). Key Responsibilities : Develop and maintain AURA, APEX, and Lightning Web Components (LWC) Work on Salesforce.com Development & Administration tasks Ensure smooth integration of Salesforce with other applications Troubleshoot, debug, and optimize Salesforce solutions Collaborate with teams to understand business needs and implement solutions Required Qualifications: Bachelors degree in Computer Science or related field (B.Tech CSC, M.Tech, MSc, MCA) Strong hands-on experience with AURA, APEX, LWC Expertise in Salesforce.com Development & Administration Excellent problem-solving and analytical skills Salesforce.com certification is a plus Why Join Us Work with a talented and innovative team Opportunity to work on challenging and exciting projects Career growth and learning opportunities