Business Analyst

About Chargebee:

Chargebee is a subscription billing and revenue management platform powering some of the fastest-growing brands around the world today, including Calendly, Hopin, Pret-a-Manger, Freshworks, Okta, Study.com and others. Thousands of SaaS and subscription-first businesses process over billions of dollars in revenue every year through the Chargebee platform.

Headquartered in San Francisco, USA, our 500+ team members work remotely throughout the world, including India, the Netherlands, Paris, Spain, Australia, and the USA.

Chargebee has raised over $480 million in capital and is funded by Accel, Tiger Global, Insight Partners, Steadview Capital, and Sapphire Ventures. And we’re on a mission to push the boundaries of subscription revenue operations. Not just ours, but every customer and prospective business on a recurring revenue model.

Our team builds high-quality and innovative software to enable our customers to grow their revenues powered by the state-of-the-art subscription management platform.

Role Overview:

As a Business Analyst, you will be involved in deeply understanding Chargebee’s Billing product in addition to the needs of businesses that require some form of usage tracking, billing and monetisation.

You will gather detailed requirements, and support the development of Chargebee's usage-based billing module. A key focus of this role will be on User Acceptance Testing (UAT) testing as well as user documentation ensuring that our products meet the highest standards of accuracy and functionality. Your ability to think expansively, solve complex problems, and apply logical reasoning will be critical to your success in this role.

This role provides an opportunity to gain vital product knowledge and experience that will then allow you to transition into other roles that can be product (product management) or customer facing (for example, presales, sales, implementation consulting, customer success)

Key Responsibilities:

Collaborate with stakeholders to gather and refine business requirements for usage-based billing software. Communicate technical concepts to diverse audiences. Conduct UAT and system testing to ensure product accuracy. Assist with product training, documentation, and customer support. Develop billing and SaaS domain knowledge to solve complex problems.

Qualifications:

Bachelor’s degree in Computer Science or related field. Strong GPA (>3.6/4.0). 1-3 years of work experience in a SaaS company or billing operations preferred. Experience with billing software is highly desired. Proficiency in Excel, and familiarity with usage-based billing systems or subscription management platforms. Skills in relational databases and SQL for data extraction and analysis is a plus

Core Competencies:

Strong billing and SaaS domain knowledge. Excellent communication and UAT testing skills. Strong analytical and problem-solving skills. Quick learner.

Benefits:

Want to know what it means to work for a company that genuinely cares about you?

Check out just a few of the benefits we give our employees:

We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighbourhood.

We value Curiosity

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.