Business Analyst

Role Description

The Business Analyst acts as a bridge between business stakeholders and technical teams, ensuring that organizational needs are clearly understood and translated into effective solutions. This role involves gathering requirements, analyzing data, evaluating processes, and recommending improvements that support strategic and operational objectives. The Business Analyst contributes to projects across multiple departments, providing insights that enable better decision-making and improved business performance.

This position requires excellent analytical, communication, and problem-solving skills, with the ability to manage priorities and collaborate across teams in a dynamic environment.

Key Responsibilities

• Gather, document, and analyze business requirements from stakeholders.
• Translate business needs into functional specifications, process flows, and system requirements.
• Identify gaps, inefficiencies, and opportunities for process improvement.
• Conduct data analysis to generate actionable insights for decision-making.
• Collaborate with IT, project managers, and other departments to design and implement solutions.
• Support testing activities, including test case preparation, UAT coordination, and validation of deliverables.
• Prepare reports, dashboards, and presentations for stakeholders and management.
• Facilitate workshops, meetings, and discussions to align teams and clarify requirements.
• Maintain documentation of processes, requirements, and project updates.
• Provide ongoing support for implemented systems and help troubleshoot issues.
• Contribute to change management activities to ensure smooth adoption of new processes or systems.
• Monitor key performance indicators and track business outcomes.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Finance, or related field.
• 2–5 years of experience as a Business Analyst or in a similar role.
• Strong analytical and problem-solving skills with the ability to work with data and systems.
• Proficiency in Microsoft Office Suite and familiarity with tools such as Jira, Confluence, Visio, Tableau, or Power BI.
• Knowledge of project management methodologies (Agile, Waterfall, or hybrid).
• Strong written and verbal communication skills, with the ability to engage diverse stakeholders.
• Detail-oriented with strong organizational and time management skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Collaborative team player with a proactive mindset.
• High level of professionalism, integrity, and accountability.