Branch Manager – Operations (Healthcare/Logistics)

5 - 7 years

7 - 9 Lacs

Posted:2 days ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Branch Manager – Operations (Healthcare/Logistics)

Location: Ahmedabad / Chennai / Delhi

Salary: ₹60,000 – ₹80,000 per month

Experience: 5 to 7 Years

Industry: Healthcare, Logistics, E-commerce, Pharmaceuticals

Job Summary

We are hiring a

Branch Manager

to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, logistics, warehouse management, and customer service.

Key Responsibilities

  • Strategic Operations Management
  • Support business strategy implementation with HO team
  • Drive process improvements and operational efficiencies
  • Develop and maintain SOPs and workflow policies
  • Team & Resource Management
  • Lead operations, logistics, warehouse, and pharmacy teams
  • Train new and existing staff; monitor team performance
  • Ensure team motivation, accountability, and collaboration
  • Manage resource planning and cost control
  • Communication & Coordination
  • Resolve internal and external quality or service issues
  • Collaborate with cross-functional teams and departments
  • Maintain attention to detail in execution and planning
  • Handle escalations and act as key customer contact
  • Risk & Compliance Management
  • Identify operational risks and implement mitigation strategies
  • Ensure business continuity and compliance with standards
  • Customer Experience & Vendor Management
  • Resolve customer complaints and service issues
  • Oversee order fulfilment, returns, grievances, and settlements
  • Maintain relationships with key vendors and service providers

Qualifications

  • Bachelor’s degree in Business, Operations, or relevant field
  • Master’s preferred; B. Pharm/D. Pharm is an added advantage
  • 5–7 years of relevant experience in operations/logistics/healthcare
  • Proven team management and leadership abilities
  • Strong problem-solving, analytical, and communication skills

Keywords:

Branch Manager, Operations Manager, Logistics Manager, Warehouse Operations, Healthcare Logistics, Team Leader, E-commerce Operations, Fulfillment Centre, Risk Management, Customer Service Manager, Ahmedabad Jobs, Chennai Jobs, Delhi Jobs, Pharma Jobs, Supply ChainApply now to join a fast-growing and dynamic operations environment.Skills: customer experience,strategy,compliance,staff training,warehouse operations,risk management,b.pharm,grievances,customer contact,healthcare industry,problem solving,e-commerce,d.pharm,coordination,customer service,process improvement,operations management,logistics,leadership,resource planning,problem-solving,team leadership,operations,communication,communication skills,escalation,branch management,risk assessment,team performance,pharmaceutical industry,mitigation strategies,warehouse management,vendor management,team management,logistics management,analytical skills,healthcare,management

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