Branch Manager – Operations (Healthcare/Logistics)

Job Title: Branch Manager Operations (Healthcare/Logistics)

Location: Ahmedabad / Chennai / Delhi

Salary: ?60,000 ?80,000 per month

Experience: 5 to 7 Years

Industry: Healthcare, Logistics, E-commerce, Pharmaceuticals

Job Summary

We are hiring a

Branch Manager

to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, logistics, warehouse management, and customer service.

Key Responsibilities

• Strategic Operations Management
• Support business strategy implementation with HO team
• Drive process improvements and operational efficiencies
• Develop and maintain SOPs and workflow policies
• Team & Resource Management
• Lead operations, logistics, warehouse, and pharmacy teams
• Train new and existing staff; monitor team performance
• Ensure team motivation, accountability, and collaboration
• Manage resource planning and cost control
• Communication & Coordination
• Resolve internal and external quality or service issues
• Collaborate with cross-functional teams and departments
• Maintain attention to detail in execution and planning
• Handle escalations and act as key customer contact
• Risk & Compliance Management
• Identify operational risks and implement mitigation strategies
• Ensure business continuity and compliance with standards
• Customer Experience & Vendor Management
• Resolve customer complaints and service issues
• Oversee order fulfilment, returns, grievances, and settlements
• Maintain relationships with key vendors and service providers
  

Qualifications

• Bachelors degree in Business, Operations, or relevant field
• Masters preferred; B. Pharm/D. Pharm is an added advantage
• 57 years of relevant experience in operations/logistics/healthcare
• Proven team management and leadership abilities
• Strong problem-solving, analytical, and communication skills
  

Keywords:

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