Branch Manager - Operation - Elevator or lift industry only

Role Summary

Brand Ambassador

Key Responsibilities

1. Business Strategy & Sales Leadership

• Target Achievement:

  Take full responsibility for

  achieving the branch's overall sales targets

  across all business verticals.

• Sales Streamlining:

  Streamline the Sales Department's system and procedures by reviewing existing reports and providing inputs for refinement and development of improved monitoring measures.

• Market Expansion:

  Proactively

  extend the sales network to unrepresented areas

  , tap potential by identifying new clients, and cover territories from nearby branches where required.

• Business Channels:

  Drive sales across key channels, including

  New Lift Sales (Direct Sales)

  ,

  Project Sales

  , and actively participating in

  Government Tenders

  .

• Team Sales Management:

  Assign clear sales targets to team members, ensuring continuous monitoring, proper reporting, and maintaining records.

• Incentive Management:

  Monitor and ensure

  timely payouts of incentives

  to team members who achieve their sales targets as per their incentive letters.

2. Core Operations Management (Installation, Maintenance & Modernization)

• Functional Oversight:

  Ensure the

  smooth functioning of the branch in every aspect

  , with the main operational focus on

  Installation, Maintenance, and Modernization

  services.

• Efficiency & Loss Prevention:

  Tap business opportunities productively and implement measures to

  prevent instances of losses and wastages

  across projects and day-to-day work.

• Asset Management:

  Ensure the

  safety and accountability of company assets

  within the branch, including tools, equipment, and inventory.

3. Team Leadership, Development & HR

• Motivation & Development:

  Lead

  Staff Motivation and Development

  efforts. Advise and

  mentor all intermediate and junior level staff

  working under the area of responsibility.

• Recruitment & Expansion:

  Strengthen the existing sales and operations setup

  by appointing new personnel wherever required to support growth.

• Performance Review:

  Assist in the

  employee monitoring, review, and assessment processes

  by providing inputs and recommendations on staff performance and growth.

• Overall Accountability:

  Oversee and be accountable for all the operational aspects of the branch

  such as human resources and general administration.

4. MIS, Reporting & Compliance

• Role Clarity & Discipline:

  Implement and enforce a culture of

  role clarity discipline

  and ensure a robust

  MIS system

  is utilized effectively across the branch.

• MIS Development:

  Review existing

  MIS formats

  and modify/develop new ones as required to capture crucial business data.

• Compliance & Reporting:

  Ensure the

  compliance of submitting the required MIS

  by all concerned staff as per the fixed schedule. Note deviations and initiate corrective measures promptly.

• Policy Adherence & Incident Reporting:

  Ensure strict

  adherence to the company's policy

  at the branch level.

  Communicate any unwanted incident to the Head Office without any delay.

5. Inter-Departmental & Stakeholder Coordination

• Coordination:

  Facilitate

  efficient coordination between inter-departments, other branches, and the Head Office (H.O.)

  to ensure seamless workflow and project execution.

• Brand Ambassador:

  Present a professional image as a Brand Ambassador

  for ESCON to clients and stakeholders.

• Business System Design:

  Contribute to business assessment, user needs analysis, and

  business system design

  with comprehensive cost/benefit analysis and preparation of business cases for new projects (e.g., development of client information management standards and evaluation of technology trends).

• Expansion Exploration:

  Actively explore and report on

  business expansion opportunities

  for the branch.

Qualifications and Requirements

• Experience:

  Proven experience in a leadership role, preferably in

  Branch Management, Sales, or Operations

  within the elevator, Lift industry

• Skills:

  Strong command over

  Sales Strategy, Technical Operations (Installation/Maintenance), Team Management, and MIS reporting

  .

• Competencies:

  Exceptional leadership, communication, negotiation, and conflict resolution skills. Must be highly self-disciplined and committed to statutory and corporate compliance.

• Technical:

  Proficiency in Microsoft Office Suite and experience working with internal MIS/CRM systems.