BPO Operations Manager

Job Description

Job Description : Role Overview Position Title: BPO Operations Manager Location: Ecorgy Solutions, Elippode, Thiruvananthapuram, Kerala Working Hours: Night Shift (9:30 PM 6:30 AM IST) As the BPO Operations Manager, you will lead the operational strategy and performance of cross-functional teams delivering critical support to US-based home health agency. Your leadership will ensure optimized workflows, enhanced productivity, quality assurance, and seamless coordination between offshore and onshore teams. This is a key leadership position designed for those who thrive in fast-paced environments and aspire to scale healthcare operations globally. Requirements Educational Qualification: Any Bachelor s degree or a professional degree in BAMS, BHMS, BDS, Pharm D, or related healthcare domains. Experience: 6 to 10 years of overall experience with proven expertise in managing a team of 25 or more in a BPO, healthcare, or similar industry. Core Competencies: Strong operational leadership and team management skills. Expertise in process optimization and performance improvement. Proven experience in offshore onshore coordination. Ownership mindset and result-oriented approach. Excellent verbal and written communication skills in English. Willing to in night shift (9:30 PM to 6:30 AM) from our office at Elippode, Trivandrum. Benefits of Joining At Ecorgy Solutions, we invest in people who drive our success. As a valued team member, you will benefit from: Provident Fund (EPF) and ESI or Group Mediclaim policy after 6 months Gratuity and performance-based incentives Access to professional development and skill enhancement programs Internal mentorship and leadership grooming initiatives Participation in company-sponsored wellness, cultural, and sporting events Opportunities for long-term career advancement within a growing global healthcare ecosystem How to Apply If you re ready to lead transformative healthcare operations and make an impact on a global scale, we invite you to apply today. Submit your resume: careers@ecorgysolutions.com Call/WhatsApp: +91 9061 161 927 Apply Now Upload your CV Submit June 18, 2025 Apply now >> June 18, 2025 Apply now >> June 18, 2025 Apply now >> June 18, 2025 Apply now >>