BPO Operations Manager

🚀 Join Us as a BPO Operations Manager – Build From the Ground Up!

young and ambitious BPO firm

results-driven and growth-minded

Who Should Apply

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If you’re excited by the challenge of building something from scratch, shaping processes, and making a real impact from day one — we want to meet you.

Career Growth Opportunity:

Responsibilities

• Operational Excellence & Process Management
• Team Leadership & Development
• Performance Monitoring (SLAs, KPIs, Quality)
• Client Relationship Management
• Resource & Workforce Planning
• Reporting & Data-Driven Decision Making
• Risk & Crisis Management

Qualifications & Skills

Experience in BPO operations — senior, mid, or even junior-level candidates with exceptional performance and leadership potential are welcome.

Strong leadership, problem-solving, and communication skills.

• Ability to thrive in a fast-paced, evolving work environment.
• Proven track record in team leadership, SLA/KPI management, and client relationship handling.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficient in MS Office, CRM tools, and reporting dashboards.

Key Competencies

• Leadership & People Management

  – Ability to inspire and lead teams effectively.

• Customer-Centric Mindset

  – Strong commitment to client satisfaction.

• Result Orientation

  – Consistently meets or exceeds performance targets.

• Process Orientation

  – Focused on continuous improvement and operational discipline.

• Adaptability

  – Thrives in a fast-paced, evolving business environment.