Ring Task

🚀 Join Us as a BPO Operations Manager – Build From the Ground Up! We are a young and ambitious BPO firm preparing to become fully operational with a strong track record of project delivery. Our vision is to grow rapidly by embracing new challenges and seizing opportunities in this fast-evolving industry. We’re seeking a results-driven and growth-minded Operations Manager to oversee daily operations, ensure service excellence, and foster strong client relationships. The ideal candidate will bring a deep understanding of BPO processes, team leadership, and operational analytics — with the drive to deliver results, achieve targets, and lead continuous improvement initiatives. 💡 Who Should Apply If you’re looking for a role in a large, well-established company with a relaxed pace and cushy routines — this is not the role for you. If you’re excited by the challenge of building something from scratch, shaping processes, and making a real impact from day one — we want to meet you. 💡 Career Growth Opportunity: Candidates with prior experience in BPO operations, even in a junior position, who are looking to step up into a higher role and can demonstrate strong performance, commitment, and potential are encouraged to apply. Responsibilities Operational Excellence & Process Management Team Leadership & Development Performance Monitoring (SLAs, KPIs, Quality) Client Relationship Management Resource & Workforce Planning Reporting & Data-Driven Decision Making Risk & Crisis Management Qualifications & Skills Experience in BPO operations — senior, mid, or even junior-level candidates with exceptional performance and leadership potential are welcome. Strong leadership, problem-solving, and communication skills. Ability to thrive in a fast-paced, evolving work environment. Proven track record in team leadership, SLA/KPI management, and client relationship handling. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and interpersonal skills. Proficient in MS Office, CRM tools, and reporting dashboards. Key Competencies Leadership & People Management – Ability to inspire and lead teams effectively. Customer-Centric Mindset – Strong commitment to client satisfaction. Result Orientation – Consistently meets or exceeds performance targets. Process Orientation – Focused on continuous improvement and operational discipline. Adaptability – Thrives in a fast-paced, evolving business environment.