1821 Bpo Operations Jobs - Page 21

Job description Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days OR 5.5 Days working Rotational Shifts Cabs provided Interested Candidates Can Call/Whastapp to HR - 7050127666 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility Role & responsibilities 14 Days Accomadation Tickets Preferred candidate profile

JOB ROLE Managing and monitoring delinquent account collection for the assigned portfolio and a team of team managers and team leaders Managing a team of Team Managers and Team Leaders Coordinating with Business and collection functions across locations Appointing, managing & developing collection vendors to ensure collections from delinquent customers. Ensuring call centre activities are supported by robust field management. Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions. Putting vendor management in proper shape to ensure smoother operations. Form...

Job Description Closely monitoring daily productivity against the defined Service Level standards. Develop a continuous learning process for the team. Work closely with all support function teams. Escalate issues in a timely manner across functions and suggest alternative approach. • Ensure working practices are well defined and operational with minimal disruption to improve efficiency Perform regular audit checks on client defined compliance requirements. Coach monitors Team leads in day to day operations & people handling. Analyse and generate reports for team performance on processes. Actively participate in recruitment and retention activities. 100% Work from office. Experience & Skills ...

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications. Cogito is seeking a highly experienced Operations / Project Manager to lead and manage our Data Annotation operations in a BPO environment serving international clients . The ideal candidate will have deep expertise in data annotation (hands-...

Responsibilities: * Manage team shrinkage & attrition through coaching & CSAT improvement * Oversee BPO ops with focus on customer service excellence * Ensure adherence to sales processes & manage sales operations Please Contact HR at 7906337810.

Role: Senior Team Leader DESIGNATION: Deputy Manager LOCATION: Hyderabad YEARS OF EXPERIENCE: 6+ yrs Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key responsibilities: - Lead and manage a team of Team Leads and operations staff, providing guidance and coaching to ensure high-quality service delivery - Develop and implement operational strategies to drive efficiency, productivity, and customer satisfaction - Analyze complex data to id...

* Manage relationships with High Net Worth Individuals (HNIs) to acquire new clients * Grow existing portfolios via retail banking channels * Work with internal teams to achieve business goal * Identify potential HNI customers to meet financial needs

Role & responsibilities 1. Monitoring of Inbound / Outbound Calls 2. Assigning Outbound calling activity to Team members 3. Format and upload data for Auto-Dialing. 4. Assigning Email activity to Team members 5. Focus on Call Flow / Call Queue. 6. Monitor Live Calls and share feedback to the team members 7. Handling Escalations of Distributors/ Investors, if any. 8. Timely intimation to AMC for any possible complaint to AMFI/SEBI/Regulator Preferred candidate profile Any graduate Communication skills Team management skills

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your dep...

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your dep...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your depa...

Location – Navi Mumbai (Airoli, Rabalel, Thane , Malad) Exp: 0 (freshers) up to 2 years Sal : CTC 2.2 to 6 LPA Quali : HSC and Any Graduate Shift :Day/Night Joining : within 30 days

Please copy paste the below application link in your browser to apply and to get Interview call letter https://feedbackally.walmart.com/survey/OnQwJ5VuAJMRkHF/ Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. About the team The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center de...

Job Title: Manager Contact Center (Alarm Center) Location: Gurgaon Department: Operations Reports To: [Head of Operations / Business Unit Head] Role Overview: The Manager Contact Center (Alarm Center) will be responsible for ensuring the efficient and smooth functioning of the Alarm Center, which manages emergency assistance services for our customers. The role involves overseeing a large team of ~200 employees, including Team Leaders (TLs) and the MIS function, while ensuring adherence to service excellence, operational efficiency, and compliance with company standards. Key Responsibilities: Operational Management Oversee day-to-day functioning of the Alarm Center with ~200 employees. Ensur...

Role & responsibilities Roles and responsibilities: Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to clients needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeable w...

Job Title: Team Lead Operations (Customer Service) Location: Malad, Mumbai Campaign: Premium Domestic Campaigns Job Summary: We are seeking a dynamic and experienced Team Lead to manage customer service operations for premium domestic campaigns. The ideal candidate will be responsible for leading a team of customer service executives, ensuring high-quality service delivery, and driving performance metrics. Key Responsibilities: Lead and manage a team of customer service representatives. Monitor daily operations and ensure adherence to service standards. Handle escalations and ensure prompt resolution. Conduct regular performance reviews and provide coaching. Collaborate with internal teams t...

Role & responsibilities 1. Monitoring of Outbound Calls 2. Assigning Outbound calling activity to Team members 3. Format and upload data for Auto-Dialing 4. Focus on Call Flow / Call Queue 5. Monitor Live Calls and share feedback to the team members 6. Handling Escalations of Distributors/ Investors Preferred candidate profile Any Graduate Should be customer-centric Team management skills

Oversee all deliverables for the Global Omni channel Contact Center(s) engaging with Malabar Customers. Lead efforts to achieve sales and service SLAs across all channels in collaboration with Contact Center partners. Establish, monitor, and optimize the performance of enabling functions such as Training and Quality. Recruit and train Team Leaders and Managers within the Contact Center. Take ownership of Customer Satisfaction (C-Sat) and Customer Effort Score (CES) for Malabar Contact Center. Review WFM with Vendor Partner to ensure optimal manpower productivity. Conduct periodic calibration sessions with Vendor Partners and Quality Manager to refine SLAs. Develop and implement an effective ...

Role: Operations Manager - Customer Support Location: Hyderabad Package up to 15 LPA Work from Office Requirements: Education: Graduate or above Experience: 12+ years of experience in International Customer Support operations 2+ years of experience working as a Manager handling a team size of 100+ associates Must have experience in International BPO Operations Excellent verbal and written communication skills Immediate Joiner Preferred For details email resume to anumeha@manningconsulting.in Call Anumeha @ 6376649769

Job description: Role CRM Associate/Manager CRM Associate will work in the CRM team with focus on sales efforts at Housewise. He/she will be a key member of the CRM team at Housewise and will own responsibility for onboarding properties. The ideal candidate should have a track record as an individual contributor and as a manager. Responsibilities- Should be able to handle inbound traffic through voice, website, emails. Should manage the funnel by way of nurturing old prospects and leads. Utilizes probing to identify, evaluate, and articulate the value proposition associated with Housewise. Work towards monthly goals on onboarding properties. Drive high quality customer onboarding journey by ...

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 35000 zeba 7304275215 Farah 9372154643

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, Salary up to 26000 Need Good English speaking Call HR Rehman 7208698865 Anjali 9625590150

Looking to take the next step in your International BPO career We have two exciting openings in Mumbai (Malad & Thane) with excellent growth opportunities. ---> International US / UK / Australia Banking / Telecom Process Customer Service Voice Process Location: Malad / Thane (Work from Office) Salary: Up to ?35,000 - ?75,000 (based on experience & last drawn) Shifts Available :- UK Shift 11:30 AM to 2:30 AM (9 working hours) US Shift 5:30 PM to 10:30 AM (9 working hours) Work Days: 5 days working, 2 rotational week-offs Requirements: HSC / Graduate with minimum 1 year International BPO experience (Banking preferred) Excellent English communication skills Strong problem-solving and customer h...

- Bangalore Were hiring experienced professionals in US Healthcare! : •4+ yrs. US Healthcare claims experience for Non Voice (Claims adjudication/claim processing) • 4+ yrs. of experience in International contact Centre (Inbound Voice) Claims adjudication in US Healthcare or Internation contact center experience is mandatory. Should have good communication skills Speak , read and written . Open : • Operations -Team Leader / AM/DM/M/SM •Quality Specialist & TL Quality •Subject Matter Expert (SME) •Process Trainers. •WFM- RTA/ Cap Planning/ Forecasting & Scheduling (Specialist, AMs and DMS ) ? •Leading US Healthcare brand •Fast-track growth & leadership opportunities •Attractive benefits & rew...