547 Bpo Operations Jobs - Page 22

We are Hiring for our WFM Team Designation 1 : Process Manager WFM MIS India- Chandigarh Shift Timings - Flexible (24*7) 5 Days working - (Rotational Week Offs) Specialism : WFM MIS in BPO Minimum Exp - 7 Year Experience in WFM MIS (ONLY BPO WFM profile will be considered) WFM Role: - Interaction with Techs in the field to provide them with real-time support - Checking status of services on account in diagnostic tools - Good Knowledge of agent scheduling and on floor staffing activity planning - Should be able to coordinate with operations Managers and Leads - Communicate effectively and close looping with the client in case of observations - Updating status in internal as well as client tools - Meet process expectations with high-quality standards and adherence to SLAs - Candidate shall adhere to the information security requirements - Run Operation floor to maintain Key WFM KPIs i.e. Shrinkage, Schedule adherence etc. - Keep a track of all technicians with regards to the jobs assigned to them - Prepare Agent schedules and Daily adherence plans - Prepare various Ops production reports - Perform RTM role independently - Manage Breaks and Resource availability on floor - Audit work orders for accuracy and make corrections if required Minimum Qualification : Any Graduate with the minimum of 6 years of experience in leading WFM Team BPO. Please share Cv's on Shilpam.01@eclerx.com or call 9999641605

Operations Manager International BPO 10-12 Yrs Bpo exp Upto 18 LPA 3 yrs on ppr as Ops manager + 100 team size Gurgaon 0-30 days Vaishnavi.imagintors@gmail.com +91 95601 36938

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR bushra 7666450996

Roles and responsibilities: Takes complete ownership of the aligned teams performance Develops strategic & tactical plans to identify, analyse and effectively respond to client’s needs emerging trends and best practices Understands client’s processes and suggest modes of value addition Monitor adherence of Service Level Agreement (SLAs) for the designated team Tracks attrition, maintains the EWS tracker and conducts quarterly audits within the team Works with WFM/Recruitment/Clients to agree on Manpower planning Analyses Performance Metrics and Identifies process gaps and collaborates with the Client /Quality / training team to formulate solutions To be knowledgeable with the process and resourceful when faced with matters of internal/external escalations Works with Directors /Senior Leadership to create a sound incentive structure to motivate and drive performance of the team • Expected to represent WBR/MBR with clients/operations Keeps Operational costs to a minimum and ensures revenue targets are met Responsible for ensuring occupancy & utilization is at optimum level Ensure team funds are utilized to drive engagement & performance and billing information is submitted in a timely manner Ensuring Headcount and the buffer% is maintained for the process Coaches and counsels Team Managers, Team Leader, Team Coaches, agents as necessary to ensure their success Administers separation cases to HR in case advisors are not meeting performance metric consistently and arranging backfills on a timely basis • Handle any kind of escalations pertaining to Team management, Training guidelines, Compliance adherence & Complaints Takes responsibility of implementing feedback and cascading relevant areas of opportunity to respective departments arising from the skip levels conducted Key Skills : Email queue Knowledge Good analytical skills Time Management Ability to multitask Ability to work well in and promote a team environment Knowledge of NPS People management skills Flexible to adapt new workflows Excellent communication and comprehension skills are required Preferred Skills: Strong communication skills in English Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task

Opportunity to work as "OPERATIONS MANAGER for NOIDA Location. Salary : 18 LP to 20 LPA 5 days Any shift WFO Only face to face NOTE: Must have 2 yrs. exp as an Ops Manager on paper. Must have exp. from any MNC from any Non-Voice process. Required Candidate profile • Performance feedback session to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. 9335906101

Resolving customer queries over voice Salary upto 5LPA Fresher & Experience both welcome Graduate/Under Graduate Work From Office Only 5 Days working Rotational Shifts Cabs provided Interested Candidates Can call/ WhatsApp on HR Alok- 8448755913 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 5LPA Fresher & Experienced both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can call/WhatsApp HR Devanshu- 8824713220 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Responsibilities: * Collaborate with cross-functional teams * Meet KPIs & revenue targets * Ensure customer satisfaction * Lead call center operations & management * Oversee BPO processes

Dear , We are delighted to inform you that your profile has been shortlisted for an interview with Amazon for Virtual Customer Service Associate (International Voice) – for UP/TL/CCU Location. Company Profile: Amazon Development Centre (India) Pvt. Ltd. Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. Below are some important details that will help you understand our interview process better : Exp – 0-5 years (Fresher’s can also apply) Role: Customer Service Associate- VCS – International Voice (Work from home for specific region candidates) Location: UP / Delhi NCR Salary offered – Competitive fixed pay + Other allowances Education : 12th Pass mandatory Additional Benefits Offered Excluding the package : Sodexo Meal Card - INR 1100/month, Internet Allowance – INR 1250/month, Night Shift Allowance – INR 150/shift Job Type: WFH Eligibility criteria : Candidate must be located in Tier A cities of UP / Delhi NCR Comfortable with Night shifts Should have exceptionally good Communication Skills in English Pursuing graduation as fulltime student is not eligible . Steps to complete the assessment: Step1: Kindy “Click” on the following link to apply in your respective job location and complete your initial registration: https://tinyurl.com/amzvcshiring Step 2: Once completed with Registration, Click on take Assessment. Step 3: Kindly allow pop-up on your browser setting. Please note, use Laptop/Desktop enabled with Webcam and Microphone to attempt the assessment and kindly complete the assessment in one sitting without any break. Do not close the assessment window and do not click on the tab “STOP Proctoring” before you complete the assessment. Step 4: Please follow the interview process flow, also refer the interview instructions and system specifications before you start the assessment: a) Cultural Assessment b) Versant Written Test c) Customer Conversations Constructed Response Assessment d) Virtual Job Tryout Amazon interview support (Only for technical issues and query): Call us on +91 9016406406 for technical support if there is any problem in your assessment. Disclaimer : Please ignore this mail if this email is irrelevant or does not suite your candidature or already attended interview in the last 6 Months. Warm Regards, Naukri e-Hire

Operations Manager role Min 5+yrs as a Ops Mgr with 10 to 12+yrs overall exp (only from international bpo) Voice Customer Service Process only Budget upto 18 lpa Call on 7042331616 or drop cv on supreet.imaginators@gmail.com

Job Title: Manager Operations (Education Process BPO) Location: Noida, Sec 2 Experience: 810 years (with relevant experience in handling education-related BPO processes) Employment Type: Full-Time Working Mode: 5.5 Days, work from office Job Summary: We are looking for an experienced and results-driven Operations Manager to lead and manage education-related BPO processes. The ideal candidate will have a strong background in education sector support services (such as admissions, student support, e-learning, assessments, or back-office education services), with proven leadership in delivering quality service, managing large teams, and ensuring compliance with SLAs. Key Responsibilities: Manage day-to-day operations for education process accounts, ensuring delivery of high-quality service and adherence to client SLAs. Oversee workforce planning, scheduling, and resource allocation to meet business targets and seasonal demand. Monitor process performance, analyze data trends, and implement process improvements for efficiency and quality. Serve as the primary point of contact for client interactions, reporting, and issue resolution. Ensure compliance with data privacy, academic integrity, and industry standards. Work closely with quality, training, and technology teams to support process enhancements and upskilling of team members. Manage and mentor team leaders and agents to maintain a positive and high-performance work culture. Handle escalations, risk management, and ensure prompt resolution of client or student concerns. Drive automation and digital adoption in line with the client’s education technology platforms. Key Requirements: Minimum 6 years of experience in BPO operations, with at least 3 years in managing education-related processes. Familiarity with education domain workflows such as student enrollment, academic support, exam coordination, digital learning support, or education customer service. Strong team management, client handling, and problem-solving skills. Proficient in performance management tools, reporting, and operational metrics. Experience working with CRM and learning management systems (LMS) is a plus. Educational Qualifications: Bachelor’s degree in any discipline (education or business-related fields preferred). MBA is an advantage. Personal Attributes: Detail-oriented and highly organized. Strong communication and interpersonal skills. Process-driven with a continuous improvement mindset. Regards Sangeeta

Job Opportunity: Manager - Operations Location: Global On-site Options Available)IGT Solutions is seeking a highly skilled and experienced Manager of Operations to oversee and lead multiple client business operations in our Global Digital BPM Contact Center Services environment. As a key member of our leadership team, you will report directly to the Senior Manager Operations and manage a large team of 500-1000 FTEs across multiple business accounts. Key Responsibilities: Take ownership and responsibility for the P&L and overall Operations Management of 500+ FTE International Voice Customer Service Operations. Lead and drive both strategic and tactical operational direction for the operations team to achieve business goals. Interact closely with client stakeholders and internal leadership to ensure customer satisfaction and business success. Ensure all key performance metrics are met, including Staffing Adherence , Schedule Adherence , Customer Experience scores, and more. Lead cross-functional teams , including Voice , Back Office , WFM , Training , Quality , and more. Conduct weekly, monthly, and quarterly business reviews to monitor performance and implement changes as needed. Collaborate with teams such as Sales , Account Management , and Presales to expand business opportunities. Drive continuous improvements to enhance quality, CSAT , and business operations. Required Qualifications & Skills: 10-15 years of experience in BPO Operations at a leadership level, with a preference for Travel Operations experience. Deep knowledge of the Travel market , BPO competition, and industry trends. Graduation in any discipline. Lean or Six Sigma Green Belt/Black Belt certification (preferred). Proven ability to manage large teams, foster a team-oriented environment, and inspire leadership. Strong experience in data analysis , statistical process control , and problem-solving . Minimum 2 years of experience in a Senior Manager Operations role, managing International Travel accounts in Voice/Back Office Operations . Excellent communication (written and verbal) and interpersonal skills. Ability to collaborate with internal stakeholders and manage client relationships effectively. Personal Qualities: Motivated, innovative, and able to foresee market conditions. Strong people management and leadership skills with a collaborative approach. Confidence, flexibility, and resilience in a fast-paced, ever-changing environment. Integrity, commitment to delivering results, and a blend of a sales mindset In case interested, please share your resume on swapnil.gupta@igtsolutions.com- 7042379178 At IGT Solutions, we are committed to equal employment opportunities for all individuals, regardless of age, gender, race, religion, or any other factor. We promote an environment free from discrimination and harassment.

Fresher/ Experience in BPO Industry at least 6 months- Customer service Customer service operations - International Voice/ Chat 24/7 set up- 5.5 days working Rotational shift/ weekly off- WFO

Role & responsibilities - Oversee and manage the global billing process for the GBS IT - Prepare and present detailed financial reports to the Finance department - Communicate project financial status, forecasts, and issues to stakeholde rs - Preferred candidate profile Strong analytical and financial skills with the ability to interpret complex data. Proficiency in financial software and tools (e.g., ERP systems, Excel). Excellent communication and interpersonal skills. Ability to manage multiple projects and priorities simultaneously. Experience in coordinating training programs is highly desirable.

Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore ReSource Pro About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock. Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 10,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020 ReSource Pro is placed as High in Product Challenger. EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021 ReSource Pro is identified as a strong Market Impact in the list of Major Contenders Contact Scope HR Karthik - 9008042208 DIRECT EMAIL -Karthik_Venkat@resourcepro.in Responsibilities: Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement. Oversee people management: recruitment, training, performance evaluation. Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Talent Inventory Client Services Business Growth Problem Solving Multiple Managing Projects Employee Engagement & Budgeting Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors. Manages for effective performance and develop staff Skills Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below, Experience for Assistant Manager Minimum 9 years experience, 3-5 years management experience Experience for Operations Manager Minimum 14 years experience, 7-10 years management experience Experience for Director Minimum 20 years experience, 10-15 years management experience Education Background Bachelor Degree (Major) Graduates Only. Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL -Karthik_Venkat@resourcepro.in

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead / Assistant Manager for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can reach out to Pavatharanip1@hexaware.com / 7305044617 Regards, Pavatharani

Dear Candidate, Greetings from Baroda Global Shared Services Limited (BGSSL)!!! ***WE ARE CURRENTLY HAVING OPENING FOR ASSISTANT MANAGER - BPO OPERATIONS FOR COLLECTIONS PROCESS*** Position: Assistant Manager - BPO Operations Location : Vadodara (GJ) Experience : 4 - 7 years Job type : Full - time (WFO Roles and Responsibilities : Responsible for managing and undertaking collections process for debt allocation that have been assigned. Regularly track the portfolio for the assigned area (DPD Wise, Bounce Flag Wise and Balance band Wise). Focus on assigned Zone and Regions. Regularly follow-up with the default High Value customers. Maintaining data for collection process, MIS reports, reviewing of collection feedback on daily, weekly and monthly basis. Maintaining Quality score as per the given targets. Provide guidance, coaching and support to team leader and tele-caller to improve their performance. Delivery required manpower and maintained attrition and shrinkage as per the given targets. Identify and implement best Dialer and Data Strategy for utilization to improve agent productivity and collection outcomes. Preparing power point presentation for MBR. Experience Required : Tenure : Minimum 4 years of experience in ' collection process' and 1 year of on paper experience as Assistant Manager in collection. Working Experience : In depth experience in managing tele collection in Mortgage/Unsecured/MSME loans collections. MS Excel : Proficiency in excel for analysing and maintaining data. Strong Communication Skills : Ability to communicate with client and team to ensure smooth operation. Power Point : Experience in preparation power point presentations for MBR and another task. Interested candidates may send their updated resume to: harshavardhan.date@bgss.in & kapil.gautam@bgss.in Regards, HR Team - BGSSL

Resolving customer query over chat or voice Salary upto 4.5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can Call/Whatsapp HR Anisha- 8890600113 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Candidates should be from BPO/BPM Background Telecom background experience is Preferred Total Experience - 10+yrs Relevant Experience - 1+ yrs (Manager on paper) Education - Any Graduate or 4 years Diploma Shifts - US (24x7) Handling AM's & TL's Location: Airoli, Navi Mumbai College degree in Business Management/Administration or equivalent combination of education and directly related experience 4 or more years of directly related experience, including 2 or more years of supervisory experience. Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management. International Voice Experience; having Outbound experience will have an added advantage Shall operate in US shift timings, and would be required to stretch as and when required manager level into Telecom Domain for International contact center, US Appropriate communication and escalation of client issues to multiple levels of site and Operations management Client strategies to meet client/corporate goals and objective

Role Summary We are looking for an enthusiastic Team Leader for Travel Process at IGT Solutions. In this role, you will be responsible for leading a team overseeing performance management, and ensuring high-quality standards are met for services. The ideal candidate will have a background in team management,, and a passion for maintaining safety and quality across digital platforms. You will drive team performance, handle escalations, and identify opportunities for process improvements . What You Would Be Doing? Team Leadership & Management : Leading and managed a team of 1520 to ensure optimal performance in line with quality and productivity metrics. Performance Monitoring & Coaching : Reviewing and monitoring team performance regularly, focusing on KPIs such as quality, productivity, shrinkage, and attrition. Providing ongoing coaching and feedback to team members to enhance performance. Escalation Handling : Providing floor support and handling escalations to ensure swift resolution of complex. Process Improvement : Identifying process gaps and recommending improvements that can help increase team performance and client satisfaction. Training & Development : Coaching new team members and continuously working to enhance the skills of existing team members. Client & Stakeholder Interaction : Collaborating with clients to understand expectations and ensure standards are met, fostering strong relationships with both internal and external stakeholders. Target Management : Ensuring team meets set targets for KPIs such as AHT (Average Handling Time) Reporting & Documentation : Maintaining detailed records of team performance, issues, and resolutions to report back to senior management and clients. Qualifications Education : Graduate in any discipline. Experience : At least 1 years of experience in Team handling with at least 1 year of experience managing teams. Skills : Strong leadership and supervisory abilities. Excellent written and verbal communication skills in English. Strong problem-solving and analytical skills. Ability to handle escalations and complex content issues. Proficiency in MS Office, particularly Excel. Whats Expected Proven ability to manage and lead a high-performing team in a fast-paced environment. Expertise in analyzing team performance, identifying areas for improvement, and implementing effective solutions. Strong communication and relationship-building skills with clients and internal stakeholders. Ability to work effectively in a 24x7 work environment and manage stretch targets. 6 Days Working What Are You Signing Up For? Competitive salary Health and wellness programs Career advancement opportunities Comprehensive career development programs Promising career progression within a global company A dynamic, world-class work culture that values innovation and teamwork To Apply: share your cv at sonam.singh1@igtsolutions.com or contact on 9953150816

Mega Hiring | Team Lead | Domestic Process | Customer Service Voice Process/ Sales Job Title: Team Lead Customer Service (Domestic Voice/Inside Sales) Location: Gurgaon Employment Type: Full-time Work Mode: Walk-in interview only Industry: BPO / Customer Service About the Company: We are a leading BPO service provider committed to delivering exceptional customer experiences. Our dynamic work environment offers growth opportunities for talented professionals who are passionate about customer service and team management. Job Description: We are hiring experienced team leads for a domestic voice process in Noida and Gurgaon. The role requires strong leadership skills, team management expertise, and the ability to drive performance in a fast-paced environment. This is a walk-in interview opportunity for immediate joiners. Eligibility Criteria: * Minimum 3 years of overall experience in the BPO or customer service industry * At least 1 year of on-paper experience as a team lead in a domestic voice process * Excellent communication and interpersonal skills * Proven ability to manage and motivate teams effectively * Comfortable with a 6-day working schedule Salary: Up to 4.8 LPA (Decent hike will be given on the last drawn salary) Key Responsibilities: * Lead and manage a team of customer service executives, ensuring they meet performance targets * Monitor and track team performance metrics including productivity, quality, and customer satisfaction * Handle customer escalations and ensure timely resolution of issues * Provide regular coaching, feedback, and support to enhance team performance * Collaborate with the quality and training teams to improve service delivery standards * Prepare detailed performance reports and ensure adherence to service guidelines * Foster a positive and collaborative work environment Interview Details: * Mode: walk-in interview only * Immediate joiners or candidates with a maximum 7-day notice period will be preferred. How to Apply: Interested candidates can share their resume via WhatsApp at 9696714723 (Homa) and mention it is for the team lead domestic voice role. For ongoing job updates, follow our WhatsApp hiring channel: [https://lnkd.in/ewAPNNk9](https://lnkd.in/ewAPNNk9) #TeamLead #CustomerService #DomesticVoice #BPOJobs #NoidaJobs #GurgaonJobs #WalkInInterview #CareerGrowth #ImmediateJoiners #LeadershipRoles #CustomerSupport #TeamManagement #HiringNow #JobOpportunity #ApplyNow

Facilitate day to day Operations Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.Role & responsibilities Criteria: : Graduates from any stream or Global Equivalent degree Minimum 2-year experience as a Team Leader Minimum of 5 year of overall work experience Candidate should be fluent to speak in Kannada & Malayalam language Interested can share resume on - Bhawnas1@hexaware.com 6260351725 Bhawna Regards Bhawna