1821 Bpo Operations Jobs - Page 26

Should be managing a team of at least 8 FTEs on papers. Handling / Managing teams 4+years Handling multiple stakeholder experiences Excellent communication skills, verbal and written Required Candidate profile Candidates from Logistics, Freight Forwarding, Shipping, Banking, and BPO have an added advantage. Shift timing – Rotational Shifts 5 days working rotationally off Females - Preferred

Role & responsibilities Candidate should have international exposure with team handling experience. Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks. Resolve queries in exceptional situations and escalate them, when required (by following proper channels). Compile and publish reports on teams’ performance reports on set frequencies (Daily/Weekly/Monthly etc.). Coordinate periodic and regular meetings with other Team Leaders, and Managers to discuss process impediments, needed resources or issues/delays in completing the task. Provide the team with a vision of the process objectives. Should have experience on shrinkage, attrition, CSAT...

Manage and supervise a team of 15–20 associates, ensuring performance targets are met or exceeded. Monitor daily operations including volume handling, case resolution, and escalation management. Confortable in UK Shift. Contact- 9311035462 (Aman)

Responsibilities: * Collaborate with cross-functional teams on sales strategies & planning. * Lead & develop high-performing sales teams. * Manage team performance, coaching & training. Please Contact Our HR at 7906337810.

Job Title: Operations Manager BPO Company: Globiva Location: Gurgaon, Haryana Experience: 25 Years as a Operation Manager Industry: BPO Company Overview: Globiva is a leading provider of Business Process Management services, delivering best-in-class customer experiences for global clients across industries. We pride ourselves on innovation, operational excellence, and a strong commitment to quality. --- Job Description: We are seeking a dynamic and experienced Operations Manager to lead and manage our BPO operations team in Gurgaon. The ideal candidate will be responsible for ensuring efficient day-to-day operations, meeting client SLAs, enhancing productivity, and driving team performance i...

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Whatsapp HR Divya - 9887539513 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat & voice Salary upto 5LPA Fresher and Experience both are welcome 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/WhatsApp on HR Alok 8448755913 HR Karan 9310264130 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 4.5LPA Minimum 1 Year Experience is Required 5 Days working Rotational Shifts Cabs provided Interested Candidates Call/Whatsapp HR Prerit - 8118831413 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Rahul - 9082934168 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Cabs provided Interested Candidates Be Available on Call HR Muskan - 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat & voice Salary upto 5LPA Fresher and Experience both are welcome 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call/ WhatsApp on HR Ruchi - 9680005799 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer query over chat or voice Salary upto 5LPA Fresher & Experience both welcome 5 Days working Rotational Shifts Cabs provided Interested candidates can call/WhatsApp HR Simran - 7976289019 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Requirements : Exp.in BFSI Process Voice Process Mandate. (Banking, Financial Services, Insurance) Must be aware of shrinkage, attrition, AHT, NPS, CSAT , 7QC Tools,BQM Must have 1 year exp in the same role & 4 -9 years total HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate. 4 -9 Years of Overall exp in BPO. Graduation is mandate . Need excellent communication in English Should have handled a team of 15+

About CAMSRep: CAMS Repository Services Ltd (CAMSRep), a subsidiary of CAMS, is Licensed by Insurance Regulatory and Development Authority (IRDA) to act as an Insurance Repository. An Insurance Repository is a facility to help policy holders buy and keep insurance policies in electronic form, rather than as a paper document. Website: https://www.camsrepository.com Scope: The Lead Specialist - Voice Process is responsible for leading the voice team, ensuring high-quality customer service, managing escalations, reviewing call scripts, training new entrants, and guiding team members. The role involves handling inbound and outbound calls, monitoring performance, suggesting improvements, and ensu...

Key Responsibilities: Team Leadership & Supervision: - Lead and mentor a team of Team Leaders and Customer Support Executives. - Monitor team performance, adherence, and discipline across shifts. - Conduct team briefings, daily huddles, and performance evaluations. Customer Experience & Service Delivery: - Ensure timely and effective resolution of customer queries, issues, and escalations. - Track and improve key customer metrics including CSAT, FCR, NPS, and AHT. - Analyze customer feedback and implement action plans to enhance service quality. Quality & Process Improvement: - Work closely with the Quality team to drive error reduction and coaching initiatives. - Conduct RCA (Root Cause Ana...

Customer service- Any process International voice/ Blended 5.5 days working- rotational shift & off Gurgaon- 29k CTC (Graduate) Jaipur - 38k ctc (SME- Troubleshooting exp)-Grad/UG 29k ctc ( Voice) International only

Customer service- Any process International voice/ Blended 5.5 days working- rotational shift & off Gurgaon- 29k CTC (Graduate) Jaipur - 38k ctc (SME- Troubleshooting exp)-Grad/UG 29k ctc ( Voice) International only

Roles and Responsibility Collaborate with cross-functional teams to analyze business requirements and develop solutions. Develop and maintain detailed documentation of business processes and systems. Conduct interviews with stakeholders to understand their needs and provide recommendations. Analyze complex data sets to identify trends and areas for improvement. Work closely with project managers to ensure timely delivery of projects. Provide training and support to end-users on new systems and processes. Job Requirements Strong understanding of payments and SWIFT domains. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication ...

Roles and Responsibility Collaborate with cross-functional teams to analyze business requirements and develop solutions. Develop and maintain detailed documentation of business processes and systems. Conduct interviews with stakeholders to understand their needs and provide recommendations. Analyze complex data sets to identify trends and areas for improvement. Work closely with the development team to ensure successful implementation of solutions. Identify and mitigate risks associated with new projects or changes to existing systems. Job Requirements Strong understanding of IT Service & Consulting industry, particularly in Payments & SWIFT domain. Excellent analytical and problem-solving s...

Job Description: Manager, Service Delivery Manager, India Job Title Manager, Service Delivery, India Report to -Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the improvement team for delivery infrastructure. Managing finances and budget. In this role, you will lead and manage the internal delivery teams to review...

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear communication with clients to align on expectations and deliverables Regularly review team performance, providing feedback and coaching Manage reporting, documentation, and performance tracking for senior...

Key Deliverables: Lead and manage a team of 15-20 members to ensure performance meets quality and productivity standards Monitor KPIs, including AHT, shrinkage, and attrition, and provide coaching to improve performance Handle escalations, offering floor support to resolve issues swiftly Identify and implement process improvements for enhanced team performance and client satisfaction Role Responsibilities: Drive team performance, ensuring targets for KPIs are met consistently Maintain clear communication with clients to align on expectations and deliverables Regularly review team performance, providing feedback and coaching Manage reporting, documentation, and performance tracking for senior...

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, An...

We are currently looking out for Customer Support Executives (Voice / E-mail / Chat process) BPO / KPO SAL 60K + Bonus- JP Morg@n/ Tc$ / Accenture/ Sterling / Amex & many more * Salary is upto 60,000 + Annual Bonus * U.S / U.K / Australia / Day shift Shift Available * Telephonic Interview * Fixed Shift / Weekend s Off * Call or WhatsApp Kabir 8779897221 TOP 45 BPO / KPO JOBS AVAILABLE IN MUMBAI / PUNE BARCLAYS / JP MORGAN / ACCENTURE / TC$ - T@T@ / Tech-Mahindra - TMBS / Concentrix / Ttec / Teleperformance / Foundevr / Firstsource / Epicenter / FCS / TimesPro & many more CALL KABIR 8779897221 WFH / WFO is also available Virtual Interview Rounds Leading International Call Centers in Malad, An...

Key Responsibilities: Handle escalations raised by sellers regarding pickup delays, order issues, delivery concerns, or payment discrepancies. Coordinate with internal teams such as Hub Operations, Field Executives, Tech Support, and Finance to resolve issues. Log and track escalation tickets in the internal CRM or ticketing system, ensuring timely follow-ups and resolution. Ensure SLAs and response timelines for seller escalations are strictly adhered to. Provide real-time updates to relevant stakeholders regarding issue status or delays. Analyze repeat issues/escalation trends and provide insights to the operations or seller management teams. Ensure proper documentation of calls, escalatio...