Collections Manager

JOB ROLE

• Managing and monitoring delinquent account collection for the assigned portfolio and a

team of team managers and team leaders

• Managing a team of Team Managers and Team Leaders
• Coordinating with Business and collection functions across locations
• Appointing, managing & developing collection vendors to ensure collections from delinquent customers.
• Ensuring call centre activities are supported by robust field management.
• Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow
• Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.
• Putting vendor management in proper shape to ensure smoother operations.
• Formulating various processes related to customer services in initial phase and their compliance.
• Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.
• Ensuring collection strategy execution as per plan and capacity
• Maintaining Attrition level
• Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit
• Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets
• Should take care of branch Admin Work and Employee Engagement activity

KEY RESPONSIBILITIES

• Strong analytical and problem solving skills.
• Strong decision making skills.
• Strong inter-personal skills.

SKILLS/COMPETENCIES REQUIRED

• Graduate
• 4-6 yrs of relevant experience.
• Good communication and pleasing personality.
• High level of Self Drive/Enthusiasm.