Collections Manager

Roles and Responsibilities :

• Manage debt collection operations, ensuring timely recovery of outstanding amounts from customers.

• Oversee sales teams to achieve targets and improve customer relationships through effective communication.

• Develop strategies for improving collections efficiency, reducing delinquencies, and increasing recoveries.

• Collaborate with internal stakeholders to resolve issues related to loan disbursements, interest calculations, and other financial matters.

• Ensure compliance with regulatory requirements and maintain accurate records of all transactions.

Job Requirements :

• Strong understanding of bucketing principles for effective segmentation of customers based on risk profiles.

• Excellent people management skills with ability to lead high-performing teams rem

• Proficiency in TL (Telecalling) software for efficient call handling and recording.