401 Bpo Operations Jobs - Page 2

Operations Manager - International Chat Process We are seeking a highly motivated and experienced Operations Manager to lead our International Voice Process operations in Baroda, Pune & Mumbai. This critical role demands a proven leader with a strong background in managing large teams within a BPO environment, specifically handling international voice processes and chat processes. The ideal candidate will be adept at driving operational excellence, achieving client SLAs, maximizing revenue generation, and fostering a positive and high-performing work culture. You will be responsible for managing a team of Team Leaders, Assistant Managers, and Deputy Managers, ensuring the delivery of exceptional service and the achievement of key performance metrics. Role & responsibilities Analyze and maintain all Client Service Level Agreements (SLAs), proactively identifying and implementing improvement plans to exceed client expectations. - Cultivate and maximize strong relationships with client partners, serving as a key point of contact for operational matters. - Attend business reviews with the client, presenting performance data and strategic initiatives. - Maximize revenue generation by effectively managing operational costs and contributing to long and short-term financial projects. - This includes meticulous data collection for billable/non-billable hours, accurate forecasting, and active participation in the budgeting process. - Select, train, develop, and effectively manage the performance of direct reports (Team Leaders, Assistant Managers, Deputy Managers) and their respective teams. - This encompasses planning and assigning work, setting clear expectations, providing regular feedback, and ensuring adherence to the organizations policies and legal requirements. - Conduct regular one-on-one meetings to review individual and team performance, providing ongoing developmental coaching and guidance. - Manage and meticulously review critical operational reports, including Attendance adherence, Performance Feedback (PFP), Client scorecards, and comprehensive Metrics management reports. - Analyze trends, identify areas for improvement, and implement effective strategies to enhance performance across all key metrics. - Provide strong leadership and clear guidance to direct reports to ensure the consistent administration of company policies and standards. - Define and implement any necessary corrective actions to address performance gaps and ensure operational targets are consistently met. - Foster a positive and engaging work environment that motivates and retains top talent. - Proactively address and resolve employee relations issues in a professional and timely manner, ensuring a fair and equitable workplace. - Actively participate in cross-functional meetings involving operational support functions such as Training, HR, Quality, Workforce Management (WFM), and Talent Acquisition (TA). - Effectively review information received, collaborate to define robust action plans, and drive continuous improvement initiatives across the operation. Preferred candidate profile Bachelor's or Master's degree in a related field is preferred. - Minimum of 5+ years of overall experience. - Proven experience working in an International Voice Process within a BPO setting. - Minimum 1+ year of experience as an Operations Manager with demonstrable success in managing teams and achieving operational targets. - Must have held the role of "Ops Manager On papers" in a BPO organization. - Preferred: More than eight years of overall experience with at least two years of progressive management experience. - Demonstrated deep understanding and ability to effectively manage and improve key operational metrics. - Proven ability to coach and develop action plans that maximize individual and team performance, providing effective and constructive feedback. - Demonstrated ability to analyze existing work processes, identify inefficiencies, and implement effective improvements. - Willingness to work a flexible schedule to meet the demands of a 24/7 international operation. - Qualification: Graduate / Postgraduate

Key Responsibilities: Monitor calls, chats, and emails to assess agent performance. Provide constructive feedback and coaching. Develop and implement evaluation programs for agents. Analyze training data and maintain feedback records. Conduct weekly calibrations and daily/weekly huddles. Collaborate with Team Leads to drive process improvements. Ideal Candidate: Strong verbal and written communication skills. Team player with problem-solving abilities. Proficiency in MS Office and Google Suite. Analytical skills to interpret and communicate data effectively. Mandatory Requirements: Minimum 2 years of customer service experience, including 1 year as a Quality Analyst. Graduation in any stream. Experience in an International BPO is mandatory.

Purpose of the Job State concisely the aim of the job. This role is responsible for the daily functional management of the Command Center, to ensure that policies and procedures are adhered to, and to achieve contractual and quality SLAs / KPIs and internal targets. To proactively engage, motivate, coach and develop a Team of Command Center Operators. Organization chart Indicate schematically the position of the job within the organization. It is sufficient to indicate one hierarchical level above (including possible functional boss) and, if applicable, one below the position. In the horizontal direction, the other jobs reporting to the same superior should be indicated. Context and main issues – Describe the most difficult types of problems the jobholder must face (internal or external to Sodexo) and/or the regulations, guidelines, practices that are to be adhered to. Manage the day-to-day operational activity of the Command Center Operator and ensure the Team is resourced and trained to meet Client SLAs / KPIs and Customer satisfaction expectations. Effective management and improvement of operational processes. Work with the Account Teams / Site Delivery Teams / Third Party Vendors / Subcontractors to ensure that all reactive work orders and PPMs are scheduled and proactively managed through to completion to provide 100% compliance on site. Excellent understanding of all associated Command Center systems, e.g. telephony, Global Maximo, other required CMMS systems, workforce optimization, etc. Understand and implement the Business Continuity Plan (BCP). Provide Training as required, e.g. systems, Customer service. Main assignments – Indicate the main activities / duties to be conducted in the job. To manage their Team of Operators. To provide support and mentoring for direct reports, guiding and developing their careers. Conduct monthly one-on-one meetings and Employee Performance Appraisals (EPAs) ensuring all actions, development and training needs are documented. To ensure all staff have the necessary training and support to enable them to fulfill their roles in an effective and efficient manner. To determine training and coaching needs by listening to calls and analysing requirements, in line with management requirements. To update the knowledge management system if required. To support the recruitment process. To frequently review operational processes, to seek and implement new and improved ways of working, and to communicate these to the Command Center Team and the Account team. To support the development and benchmarking of systems and processes to ensure ongoing improvement in performance and efficiency. To be flexible and adaptable to change. To handle calls and other Command Centre Operator work when required. To responsibly adhere to the health, safety, environmental and quality standards, policies, and procedures. To engage and work with the colleagues and SMEs to mobilize new Clients / contracts and new services / innovations. To perform all other duties as required. Person Specification – Indicate the skills, knowledge and experience that the job holder should require to conduct the role effectively Minimum of 3 years’ experience in a Command Centre and / or Call Centre environment. Experience in people leadership and the effective running of Teams. Ability to lead a Team in a rapidly changing environment. Ability to handle multiple priorities in a fast-paced work environment. Customer focused and responsive. Demonstrated ability to coach and develop individuals and the Team. Advanced computer skills in MS Office – e.g. Word, Excel. Advanced knowledge of and skills in CMMS applications. Analytical and decision-making skills. Excellent communication skills – verbal and written. Self-motivated, confident, honest and flexible, with a professional work ethic. Relationship building and influencing capabilities. Demonstrated experience in implementing, evaluating, and improving business processes. Technical knowledge or technical background experience would be an advantage. Exceptional attention to detail. Ability to deliver exceptional Customer service to both Stakeholders (internal and external). Self-starter with the ability to achieve results. Demonstrates the Sodexo values and behaviours. A strong commitment to Zero Harm and a strong safety culture.

We are hiring for chat process and international voice process Freshers and Experience both can apply Easy selection, Walk-in Interview, non voice chat support hiring Night Shift walk in interview Salary up to 25000 Farah 9372154643

We are looking for a skilled Senior Executive to lead our Product Management team at Omega Healthcare Management Services Pvt. Ltd., with 2-4 years of experience in the field. Roles and Responsibility Develop and implement product strategies to drive business growth. Collaborate with cross-functional teams to identify market trends and customer needs. Design and launch new products and features that meet customer requirements. Analyze market data and competitor activity to inform product decisions. Manage and prioritize product backlogs to ensure timely delivery. Work closely with stakeholders to gather feedback and improve product quality. Job Proven experience in product management, preferably in the healthcare industry. Strong understanding of CRM/IT enabled services/BPO operations. Excellent communication and project management skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong analytical and problem-solving skills. Experience with Agile methodologies and version control systems is desirable.

We are looking for a skilled professional to join our team as a Manager - Delivery Quality at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 10-15 years of experience and a strong background in quality management, preferably within the healthcare industry. Roles and Responsibility Develop and implement effective quality control processes to ensure high standards of service delivery. Lead cross-functional teams to identify areas for improvement and implement changes to enhance overall quality. Collaborate with stakeholders to develop and maintain quality metrics and reports. Conduct regular audits and reviews to ensure compliance with quality standards. Provide training and coaching to team members on quality procedures and best practices. Analyze data and trends to identify opportunities for quality improvement. Job Proven experience in quality management, preferably within the healthcare industry. Strong leadership and communication skills, with the ability to motivate and guide teams. Excellent analytical and problem-solving skills, with attention to detail and the ability to interpret complex data. Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines. Strong knowledge of quality management principles and practices, including ISO standards and regulatory requirements. Experience with CRM/IT enabled services/BPO operations is an added advantage.

We are looking for a skilled Senior Manager to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13+ years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement strategies to enhance service quality and efficiency. Collaborate with cross-functional teams to identify and mitigate risks. Analyze performance metrics to optimize processes and procedures. Foster a culture of continuous improvement and innovation within the team. Ensure compliance with industry standards and regulatory requirements. Job Proven track record of delivering high-quality results in a fast-paced environment. Strong leadership and management skills, with the ability to motivate and inspire teams. Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders. Ability to analyze complex data sets and make informed decisions. Experience with CRM/IT enabled services/BPO operations is highly desirable. Strong problem-solving skills, with the ability to think critically and creatively.

Looking for a skilled professional to join our team as an Executive - AR in Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 1 to 6 years of experience and a strong background in CRM/IT Enabled Services/BPO. Roles and Responsibility Manage and resolve accounts receivable issues efficiently. Coordinate with the billing team for accurate invoicing and payment processing. Develop and implement effective strategies to improve cash flow and reduce outstanding balances. Collaborate with the customer service team to address customer inquiries and concerns related to payments. Analyze and report on accounts receivable metrics, providing insights for business decisions. Ensure compliance with company policies and procedures regarding accounts receivable management. Job Minimum 1 year of experience in accounts receivable or a related field. Strong knowledge of CRM/IT Enabled Services/BPO operations and processes. Excellent communication and problem-solving skills are required. Ability to work in a fast-paced environment and meet deadlines. Proficiency in using accounting software and Microsoft Office applications. Strong analytical and reporting skills, with attention to detail and accuracy.

We are looking for a skilled AR Associate to join our team at Omega Healthcare Management Services Pvt. Ltd., with 2-7 years of experience in the field. Roles and Responsibility Manage and process accounts receivable transactions accurately and efficiently. Develop and implement effective strategies to improve cash flow and reduce outstanding balances. Collaborate with cross-functional teams to resolve billing discrepancies and ensure timely payments. Analyze and report on accounts receivable performance metrics, providing insights for improvement. Ensure compliance with company policies and procedures related to accounts receivable management. Provide excellent customer service to clients and respond promptly to their inquiries regarding overdue payments. Job Strong knowledge of accounting principles and practices, particularly in accounts receivable. Excellent analytical and problem-solving skills, with attention to detail and accuracy. Ability to work effectively in a fast-paced environment, meeting deadlines and prioritizing tasks. Strong communication and interpersonal skills, enabling collaboration with internal stakeholders and external clients. Proficiency in CRM software or similar tools, with experience in managing large datasets. Strong understanding of IT-enabled services and BPO operations, focusing on customer satisfaction and quality assurance.

We are looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues during project execution. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Strong understanding of CRM/IT Enabled Services/BPO operations. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Experience in managing and motivating high-performing teams. Familiarity with healthcare management services is an added advantage.

Looking for a skilled professional to lead our delivery quality team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Lead the delivery quality team to ensure high-quality services are delivered to clients. Develop and implement quality control processes to identify areas for improvement. Collaborate with cross-functional teams to resolve customer complaints and concerns. Analyze data to identify trends and opportunities for process improvements. Train and guide team members on quality control procedures. Ensure compliance with industry standards and regulatory requirements. Job Minimum 13 years of experience in a related field, preferably in healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent leadership and communication skills. Ability to analyze data and make informed decisions. Strong problem-solving and conflict resolution skills. Experience in managing and mentoring a team of professionals.

We are looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues during project execution. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Strong understanding of CRM/IT Enabled Services/BPO operations. Excellent leadership and communication skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Experience with project management tools and methodologies. Strong attention to detail and ability to multitask.

We are looking for a highly skilled and experienced TRAINER to join our team at Omega Healthcare Management Services Pvt. Ltd., located in [location to be specified]. The ideal candidate will have 1 to 4 years of experience in the field. Roles and Responsibility Develop and deliver high-quality training programs to clients. Conduct workshops and seminars on various topics related to healthcare management services. Create engaging and informative training materials, including presentations and handouts. Evaluate the effectiveness of training programs and recommend improvements. Collaborate with cross-functional teams to align training objectives with business goals. Stay up-to-date with industry trends and developments in healthcare management services. Job Proven experience as a trainer or in a related field, preferably in healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups. Ability to design and deliver engaging and interactive training programs. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with adult learners and developing training programs tailored to their needs.

We are looking for a skilled Process Coach to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 1-4 years of experience and be responsible for coaching processes, ensuring high-quality standards, and implementing best practices. Roles and Responsibility Develop and implement process improvements to enhance efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Provide training and coaching to team members on new processes and procedures. Monitor and analyze process performance metrics to identify trends and opportunities for improvement. Develop and maintain documentation of processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Minimum 1 year of experience in a related field, preferably in coding or healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process coaching and implementation is preferred.

We are looking for a skilled professional to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure successful project execution. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues during project implementation. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Strong understanding of CRM/IT Enabled Services/BPO operations. Excellent leadership and management skills. Ability to work in a fast-paced environment and adapt to changing priorities. Strong problem-solving and analytical skills. Effective communication and interpersonal skills. Experience in managing and motivating high-performing teams.

We are looking for a skilled Senior Manager to lead our delivery team at Omega Healthcare Management Services Pvt. Ltd., with 13 years of experience in the field. Roles and Responsibility Manage and oversee the delivery team to ensure timely project completion. Develop and implement effective delivery strategies to meet customer needs. Collaborate with cross-functional teams to identify and mitigate risks. Analyze and resolve complex technical issues impacting project delivery. Provide guidance and mentorship to junior team members. Ensure compliance with industry standards and best practices. Job Strong understanding of CRM/IT Enabled Services/BPO operations. Excellent leadership and management skills. Ability to work under pressure and meet deadlines. Strong problem-solving and analytical skills. Effective communication and interpersonal skills. Experience in managing and motivating high-performing teams.

We are looking for a skilled Process Coach to join our team in the CRM/IT Enabled Services/BPO industry. The ideal candidate will have 2-7 years of experience and be responsible for coaching processes, ensuring high-quality standards, and implementing best practices. Roles and Responsibility Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to identify areas for improvement and implement changes. Provide training and coaching to team members on new processes and procedures. Monitor and analyze process performance metrics to identify trends and opportunities for improvement. Develop and maintain documentation of processes and procedures. Ensure compliance with regulatory requirements and industry standards. Job Minimum 2 years of experience in a related field, preferably in coding or healthcare management services. Strong knowledge of CRM/IT enabled services/BPO operations and processes. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and prioritize tasks. Strong analytical and problem-solving skills. Experience with process coaching and implementation is preferred.

Role and Key Responsibilities : • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports) • Create and maximize relationships with client partners • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards, define and implement any corrective actions needed to meet operational performance targets • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive continuous improvement • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements • Attend business reviews with the client • Handle a team of team leaders Key Skills and knowledge: • 8+ years experience in International Customer Service, • Experience in managing international voice clients preferably in Banking/Insurance/Healthcare • Experience in managing large teams with 125+ frontline staff • Experience in managing Team Leaders/Supervisors • Knowledge of Internet Services, MS Office and Basic Computer Troubleshooting • Flexibility to work in any shift and, on weekends, and shift between WFO and WFH, as and when needed • Establish a course of action for self and others to accomplish specific goals • Demonstrate ability to coach and develop action plans, which maximize performance, and provide effective feedback • Demonstrate ability to analyse and improve work processes; establish a course of action for self and others to accomplish a specific goal • Work well under pressure and follow through on items to completion while maintaining professional demeanour • Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates • Demonstrate ability to organize and prioritize projects in a fast-paced and deadline- oriented business environment • Demonstrate ability to mentor, coach and provide direction to team members • Willingness to work in a flexible schedule Educational qualification: Graduation Location: Bengaluru, Kolkata, Pune and Mumbai Malad Preferred candidate profile: Looking for Immediate joiners or with 30 days of notice period

Responsibilities: * Collaborate with cross-functional teams * Ensure operational excellence & efficiency * Manage BPO operations * Drive continuous improvement initiatives * Oversee day-to-day operations Health insurance Annual bonus

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what it’s like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list. A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it. We exist to make the world’s best companies better. We aim to have fun while doing it. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it’s time to imagine what it’s like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, it’s more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all team & individual goals. Along with this, you must ensure compliance with all established policies and procedures. You also need to also Assist the Operations Director in crafting operations procedures. So, do you have what it takes to become a Senior Operations Manager? Requirements: So, what is it we’re looking for? Well, since this is a Senior Operations Manager post, we need someone who already has the skills to even call themselves a Senior Operations Manager! In other words, someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent. We need someone who has handled at least 600 FTEs. Someone with strong computer skills, especially in using MS Office applications and Google applications. We need someone who’s responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitude. TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer.

Role and Key Responsibilities: • Responsible for the day-to-day supervision of a group of call centre associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Regularly impart effective coaching to direct reports, enabling consistent high performance delivery • Identify performance related issues, develop an action plan for improvement and implement corrective action • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training • Promote CNX values- walk the talk and lead by example Key skills & knowledge: • Associate's degree in related field with two to four years of relevant experience preferred • Highly motivated individual with skills to develop and coach team members to achieve performance expectations • Work well under pressure and follow through on items to completion • Strong communication skills, both written and verbal • Ability to lead team members, multi-tasking, prioritization, and meeting timelines ofdeliverables • Ability to mentor, coach and provide direction to team members • Willingness to work in a flexible schedule Educational Qualification : Graduation Location: Pune, Mumbai, Bangalore and Kolkata Preferred candidate profile :Looking for Immediate Joiners or with 30 days of notice period.

Candidate should be working as a Deputy Manager OR Assistant Manager on papers in an International Voice process. Work Location - Bangalore / Pune / Kolkata / Mumbai Shift - Rotational shifts Required Candidate profile Immediate Joiners OR Max 45 days notice period candidates can apply Call HR Manager Reejo @ 9886360719 for more details.

Hiring for Manager ( BPO Credit Card Collection ) BFSI process. bucket 1 to 3 Oversee the daily operations of the collections department Implement effective collection strategies to achieve collection targets Monitor and analyze the performance metrics of the collection team Address and resolve client disputes or issues related to payments Train, mentor, and motivate the collection team to perform at their best Collaborate with other departments to streamline the collection process Prepare and present regular reports on collection activities and outstanding debts Ensure compliance with all relevant laws and regulations regarding debt collection Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or related field Strong knowledge of collections procedures and regulations Excellent communication and interpersonal skills Ability to handle difficult conversations and resolve conflicts effectively Proven track record of meeting collection targets and improving collections processes Skills Debt Collection ( calling) Team Leadership Conflict Resolution Financial Analysis Reporting Compliance CRM Software Negotiation Customer Service please share relevant resumes to Kalaivaani.kalaivaani@teleperformancedibs.com

Role & responsibilities Responsible for managing client relationships with key decision makers liaising with Brokers and Corporates Servicing Corporates Portfolio Management Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Willing to travel extensively throughout the specified region. Ability to work independently to achieve the assigned targets. Provide continuous leadership, supervision, training and development to the department staff ensuring an effective and motivated team. Preferred candidate profile Strong leadership and managerial skills. Excellent relationship management, written, oral, communication and presentation skills necessary for interaction with the Corporates, Insurance Entities, Brokers and other Business entities. Good planning and organization skills. Familiarity with Excel, Power Point, Word and an ability and interest in learning on the job. Candidates from TPA/Insurance Industry shall be considered for this role. INTERESTED CANDIDATES CAN SHARE THEIR UPDATED RESUME TO pnegi@mdindia.com

Experience in BPO Industry- International only Customer service - Technical support 5.5 days working- Rotational shift and off- 31k CTC Max