2243 Bpo Operations Jobs - Page 2

We are hiring Banking Executive for Back office process Graduate fresher can apply 5 days working 2 rotational weeks off 1 way cab facility HR Aarti 9522754537 Required Candidate profile Candidate must have excellent communication Candidate must be fluent in English Candidate must have experience in any Bank or BPO Perks and benefits 1 Way Cab Annual Bonus Overtime Pay

Job Summary We are looking for a Telemarketing / Pre-Sales Head to lead large-scale inbound and outbound calling operations for real estate projects. The role is responsible for lead qualification, appointment generation, sales validation, team productivity, and ensuring high-quality leads are passed to the sales team. Key Responsibilities Telemarketing & Pre-Sales Operations Lead and manage high-volume inbound and outbound telecalling teams Drive lead qualification, follow-ups, and appointment closures Ensure timely allocation of qualified leads to the sales team Improve call connect ratios, conversion rates, and lead quality Team Leadership & Performance Manage Team Leads, Quality Analysts...

Job Description in the format (Educational qualifications, Essential skills + Responsibilities) : • Responsible to meet all agreed client SLAs and performance parameters • Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service • Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer • To embody the spirit of excellence through team building, able leadership and sound people management skills • Identify areas of concern and under performance and take corrective measures • Responsibl...

Exp. in BPO Industry- International Voice Team Leader - 7.5 lpa (Ahmedabad)- Gaming Process (Any process would work) Team Leader- 8.5 lpa (Noida/ Gurgaon)- Sales Process (International hardcore sales/Upselling/collection) 5 days working- US shift

We are looking for Freshers to work for Domestic and International companies Freshers and Experience both can apply Easy selection, Walk-in Interview, No sales, No Target, Salary up to 45000 Need Good English speaking Call HR sayeda 8422972322

As an Operations & Project Management Specialist at FIS, you will play a crucial role in tracking operational metrics, managing cross-functional projects, and providing executive-level reporting and insights. Your responsibilities will include: - **Operations & Metrics Management:** - Monitor and analyze key operational metrics across different lines of business (LOBs). - Track vendor insights, operational performance, and business actions regularly. - Identify trends and provide recommendations for business improvements. - **Project Management & Cross-Team Collaboration:** - Collaborate with internal teams and external vendors to drive operational projects and initiatives. - Track project d...

As a Manager - Operations with IGT Solutions, you will oversee multiple client business operations in the Global Digital BPM Contact Center Services environment, specifically focusing on international Voice Customer Service operations with 500-1000 FTEs. Reporting directly to the GM/VP of Global Operations, you will be responsible for managing the P&L and overall operations for international customer service accounts. Your role will involve strategic and tactical operational direction, client interaction, and internal leadership coordination. Key Responsibilities: - Lead and manage operational processes, change management, and administrative functions across various business functions such a...

Greetings From Scorelabs Inc ! Good Communication Skills in Kannada & Bengali Experienced and also Freshers are Welcome Dayshift for Female and Male Should be a Graduate Age limit:Max 30 Required Candidate profile Any Graduate, are eligible Immediate Joiner AGE LIMIT 30 Should be Interest for Support / Sales / Service Voice process Open for Domestic & International Hr Bhargavi - 9182294454

Job Title:Center Manager –Operations(Healthcare Call Center) Company:Open Mind Services Limited Process: Apollo International Hospital Location: GIDC Bhat Estate, Gandhinagar Employment Type: Full-time | On-site yashika@openmind.in, sonia@openmind.in

- Team Handling / SLA Management / KRA-KPI Management - US MORTGAGE experience MANDATORY - pls CALL / WATSAPP Anuj - 8249759636 for more details. Perks and benefits - Both side cabs - One time Meal

Work Hours: 9 hours per day Shift Timings: Rotational (24/7) Includes night shift (10:00 PM to 6:00 AM) Work Location: Remote Training Requirement: Candidate must be available in Bangalore for 30–45 days Role Overview: We are looking for a dynamic Operations Lead to manage multiple backend processes such as data labeling, document curation, photo editing, and manual testing that require human intelligence and effort. The ideal candidate will have strong communication skills, experience in BPO operations, and the ability to lead large teams (approximately 4 team leads and 40 members) independently with minimal supervision. Knowledge of AI concepts and adaptability to new technologies is essen...

Job Description: We are looking for an experienced Senior Group Leader to manage large-scale Trust & Safety operations. The ideal candidate should have strong people management skills, deep operational knowledge, and proven experience in handling performance, attrition, and shrinkage in a high-volume environment. Key Responsibilities: Lead and manage 100+ team members across Trust & Safety operations Drive operational excellence by meeting KPIs, SLAs, and quality benchmarks Manage and control attrition and shrinkage, ensuring workforce stability Coach, mentor, and develop Team Leaders and frontline staff Analyze performance metrics and implement improvement plans Ensure compliance with Trust...

The Senior Operations Manager is responsible for overseeing and optimizing daily business operations to ensure efficiency, quality, and profitability. This role leads cross-functional teams, drives process improvements, manages budgets, and ensures operational strategies align with organizational goals. Notice Period: 15 - 30 Days Role & responsibilities : Operational Leadership Lead, manage, and mentor operations teams across departments Establish operational goals, KPIs, and performance standards Process Optimization Analyze and improve operational processes to enhance productivity and reduce costs Implement best practices, SOPs, and continuous improvement initiatives Strategic Planning De...

Work Location:-Ahmedabad Freshers +Experienced both can apply Excellent Communication in English Required Should be ready to work in Rotational /Night shifts 5 work days+other perks ensured Salary 26K-36k CTC+INCENTIVE Connect on:-8200326423

Role & responsibilities Need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs. Required to manage (in partnership with the wider account team) multiple LoBs to deliver an outstanding Customer Experience. Manage, inspire and motivate a number of Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved. Main point of contact with the clients- Apart from meeting the client KPIs, SOM should be able to understand their key requirements and deliver it on time , should be able to foresee the opportunities and present solutions and also identify new sales opportunities Preferred candi...

managing daily operations, ensuring team members meet performance targets, and acting as a liaison between the team and upper management. Key duties involve coaching and training staff, handling escalated customer issues.

JOB SUMMARY We are seeking an experienced Oracle Fusion Implementation & Maintenance Program Director to lead the strategic planning, execution, and governance of a large-scale Oracle Fusion Cloud transformation initiative. This role will have executive oversight of program delivery across multiple workstreamsincluding ERP, HCM, EPM, and other Fusion Cloud modules, PaaS, Custom Bolt-ons & Third-party App. Integrations —ensuring alignment with business goals, stakeholder expectations, and organizational readiness. ROLES AND RESPONSIBILITIES Strategic Leadership : Own and drive the Oracle Fusion Cloud transformation strategy from initiation through go-live and post-implementation stabilization...

The General Manager (GM) will oversee the end-to-end operations of WBMO, ensuring smooth functioning, strategic growth, and high performance across all departments. This role requires an experienced BPO/BPM professional who has successfully managed operations of a 100+ employees with 78 Managers reporting directly to him with Minimum experience of 5+ Years in similar role . The ideal candidate must have strong experience working with North American clients , preferably within the Transportation & Logistics industry, and a proven track record of collaborating with senior leadership (CEO/VP/Director level). The GM will provide strong leadership, drive operational excellence, maintain high-qual...

Call me at anytime HR Tamilmani - 8148439052 Lead teams to achieve collection targets, monitor performance & manage attrition. Ensure compliance, maintain MIS, coordinate with bank teams, and oversee daily operations." Required Candidate profile Graduate with 2-5 yrs in Telecollection. Leads teams to hit targets, manages attrition. Strong analytical & communication skills. Malayalam required For Coimbatore Location. Call @ 8148439052 Perks and benefits PF, ESI

We are hiring for Team leader for BPO process 1 year of work experience is required as a team leader on papers. Salary upto 4.20 LPA Jaipur work from office Contact Abhishek 9211266657 Rohit 8178634637 Ridhi 8178280056

Role Overview The Deputy Manager / Operations Manager will oversee end-to-end operational activities at the Square Raipur Office. This role requires strong leadership, structured execution, and cross-functional collaboration to ensure smooth daily operations and continuous improvement. Key Responsibilities Operational Management Supervise day-to-day operations of the Raipur office. Ensure adherence to company policies, SOPs, and quality standards. Monitor operational workflows and recommend improvements. Work closely with HR, Admin, Finance, Technical, and Sales teams. Team Leadership Lead and mentor the operations team. Plan work schedules, assign responsibilities, and track performance. Co...

Role and Key Responsibilities: • Work on Customer experience, CVA, People Management, Attrition and Hygiene • Client engagement & Client Value add projects • Cost reduction through efficiency • Manage a delivery group of Team leaders & executives supporting a client / group of clients in Voice/Non-Voice operations • Being the Compliance and Integrity role model for the team • Being a strong advocate and brand ambassador of CNX & its policies • Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction • Establish & Manage Relationships / Engagement with the Clients • Analyze and maintain all Client Servi...

Experience - Please share your profile at surbhi.malhotra@nlbtech.com Senior Manager US Banking Customer Service (Inbound Voice Process) Location: Gurgaon Employment Type: Full-Time Shift: US Time Zone / Night Shift (IST) Position Summary As a strategic partner to our client, we are seeking a Customer Service Manager to lead operations for a US Banking inbound voice process. This role demands a seasoned professional with 13–15 years of contact center experience, including 6–8 years in a managerial role, who can ensure exceptional service delivery, compliance, and client satisfaction. The position requires strong stakeholder management, operational governance, and expertise in Genesys tool to...

Resolving customer queries over chat & voice Salary upto 5LPA Fresher and Experience both are welcome 5 Days working Rotational Shifts Rotational Week Off Cabs provided Interested Candidates Can call on HR Abhimanyu 9509414694 / HR Piyush 6377534547 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility

Resolving customer queries over chat or voice Salary upto 5LPA Fresher & Experience both are welcome 5 Days working Rotational Shifts Rotational Week off Cabs provided Interested Candidates Be Available on Call HR Muskan - 9664253597 Required Candidate profile Requirement of excellent English communication Should have an inter-personal skills, problem resolving and good understanding For further process apply below for interview call for the same. Perks and benefits Cab Facility