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Bpo Executive

EA Industrial Engineering India

1 - 5 years

1 - 2 Lacs

noida new delhi gurugram delhi / ncr

Posted:9 hours ago| Platform:

Apply

Skills Required

customer support bpo voice process bpo customer service international call center calling inbound calls voice process voice support us process bpo voice telecalling customer care bpo sales international voice international calling international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

Employment Type:

Experience Required:

Apply:

Job Overview

BPO Call Center Executive

Key Responsibilities

Inbound Call Management

Promptly handle customer queries via
phone, email, and chat
.
Provide accurate information about
products, services, and policies
.
Resolve issues efficiently, escalating complex cases when required.

Outbound Outreach

Proactively contact potential or existing customers for
sales, follow-ups, surveys, or lead generation
.
Identify customer needs, pitch suitable offerings, and
close transactions
when applicable.

CRM & Documentation

Maintain detailed and accurate records of all
customer interactions
in the CRM system.
Track call details, resolutions, and lead outcomes.

Quality, Metrics & Feedback

Adhere to scripts, compliance guidelines, and
quality standards
.
Meet performance KPIs such as
AHT, FCR, conversion rates, and CSAT
.
Participate in training and coaching sessions to enhance performance.

Requirements

Languages:
Fluent in
English and Hindi
; multilingual abilities are a plus.
Education:
High school diploma or equivalent; bachelor’s degree preferred.
Experience:
Minimum 1 year in
BPO, call center, or customer service
.
Strong communication,
active listening
, and interpersonal skills.
Customer-centric attitude with
empathy, patience, and adaptability
.
Effective
problem-solving, multitasking, and time management
skills.

What We Offer

Competitive salary with
performance-based bonuses
.
28 paid vacation days
annually.
Growth opportunities in an
international, collaborative team
.
Internet cost compensation
for hybrid work.

To Apply:

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