Job Title: BPO Call Center Executive Location: Gurugram, Haryana ( Hybrid / On-site ) Employment Type: Full-time, Permanent | Shift Timings: 10:00 AM 7:00 PM IST Experience Required: 1 - 2 years in BPO / Call Center / Customer Service Apply: Share your resume on 92114-43297 Job Overview As a BPO Call Center Executive , you will be the first point of contact for our customers and prospects, handling both inbound and outbound interactions . You will play a key role in ensuring customer satisfaction, retention, and business growth by delivering high-quality service and support. Key Responsibilities Inbound Call Management Promptly handle customer queries via phone, email, and chat . Provide accurate information about products, services, and policies . Resolve issues efficiently, escalating complex cases when required. Outbound Outreach Proactively contact potential or existing customers for sales, follow-ups, surveys, or lead generation . Identify customer needs, pitch suitable offerings, and close transactions when applicable. CRM & Documentation Maintain detailed and accurate records of all customer interactions in the CRM system. Track call details, resolutions, and lead outcomes. Quality, Metrics & Feedback Adhere to scripts, compliance guidelines, and quality standards . Meet performance KPIs such as AHT, FCR, conversion rates, and CSAT . Participate in training and coaching sessions to enhance performance. Requirements Languages: Fluent in English and Hindi ; multilingual abilities are a plus. Education: High school diploma or equivalent; bachelor’s degree preferred. Experience: Minimum 1 year in BPO, call center, or customer service . Strong communication, active listening , and interpersonal skills. Customer-centric attitude with empathy, patience, and adaptability . Effective problem-solving, multitasking, and time management skills. What We Offer Competitive salary with performance-based bonuses . 28 paid vacation days annually. Growth opportunities in an international, collaborative team . Internet cost compensation for hybrid work. To Apply: Share your resume on 92114-43297
Job Title: Business Development Executive (Work from Home) Location: Remote | Shift Timings: 10:00 AM 7:00 PM IST Experience: Minimum 2+ years in B2B Sales (preferably outsourcing / call center industry) Key Responsibilities Identify and pursue new B2B sales opportunities in outsourcing/call center markets. Generate leads using platforms such as LinkedIn Sales Navigator, Upwork, Clutch, Apollo, Crunchbase , etc. Conduct market research and industry analysis to identify growth opportunities. Build and maintain strong client relationships through regular interactions. Prepare and deliver impactful sales proposals and presentations tailored to client needs. Communicate the value of services effectively and provide exceptional client support. Stay updated on BPO/call center industry trends and competitor activities. Occasionally travel for business meetings and client visits when required. Requirements Proven experience in B2B sales & client acquisition within outsourcing or call center environments. Strong negotiation, persuasion, and deal-closing skills . Proficiency with CRM tools and lead generation platforms. Excellent communication & relationship-building skills . Professional fluency in Hindi and English (spoken & written). Perks & Benefits Competitive salary with attractive performance bonuses . 28 paid vacation days annually. Special gifts for personal milestones (e.g., weddings, childbirth, anniversaries ). Growth opportunities in an international, collaborative team environment.
Job Title: Outbound Sales Executive (Work from Home) Location: Remote / Work from Home Shift Timings: Day Shift: 9:30 AM 6:30 PM Night Shift: 6:30 PM – 3:30 AM Salary: 17,000 per month Apply: WhatsApp your resume on 9211443197 Key Responsibilities Make outbound calls to potential customers to promote and sell products/services. Gather and record customer feedback through calls. Understand customer needs and recommend suitable products/services. Use provided scripts and sales techniques to persuade and engage customers. Follow up with interested prospects to convert leads into sales . Clearly explain product features, benefits, and pricing to customers. Accurately record and maintain customer data in the system. Requirements Good communication skills in English (both verbal & written). Prior experience in telecalling, telesales, or outbound calling is a plus. Ability to work in rotational shifts (day & night). Persuasive, confident, and customer-focused attitude. Basic computer literacy for handling CRM or data entry.