Billing Quality Assurance Sr. Analyst BSNA

Job Description

Why JCI https//www. youtube. com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn https//www. linkedin. com / showcase / johnson-controls-asia-pacific / posts / ?feedView=all Career The Power Behind Your Mission OpenBlue This is How a Space Comes Alive How will you do it? We are seeking a detail-oriented and experienced Senior Booking Quality Analyst to join our dynamic team. The ideal candidate will play a crucial role in ensuring the quality and accuracy of our booking processes. You will be responsible for analyzing booking data, identifying discrepancies, and implementing quality assurance measures to enhance our overall booking operations. This role requires a blend of analytical skills, attention to detail, and a strong understanding of the booking lifecycle The Billing Quality Assurance Sr. Analyst is responsible for ensuring the accuracy, consistency, and compliance of billing processes and outputs. This role involves evaluating billing procedures, identifying discrepancies, implementing corrective actions, and collaborating with cross-functional teams to improve overall billing quality and efficiency. Key Responsibilities Billing Accuracy Checks Review billing entries for accuracy, completeness, and compliance with company policies and customer agreements. Root cause analysis of top issues to develop action plans for improvement. Quality Assurance Audits Conduct regular audits of billing processes and systems. Develop and maintain quality control metrics and reporting tools. Process Improvement Recommend and implement process improvements to minimize errors and optimize efficiency. Collaborate with stakeholders to enhance billing workflows and automation tools. Documentation and Reporting Maintain detailed records of quality assurance activities. Prepare reports on findings and present actionable insights to management. Cross-Functional Collaboration Work closely with finance, operations, customer service, and IT teams to resolve billing issues and improve quality standards. Ensure alignment between billing practices and contractual obligations. Compliance and Training Ensure billing practices comply with internal policies, company standards, and legal requirements. Provide training to billing teams on quality assurance protocols and best practices. Accountability and ownership of tasks. Commitment to maintaining high standards and improving processes. Ability to manage multiple priorities and meet deadlines. Strong ethical judgment and confidentiality in handling sensitive billing data. What we look for? Bachelors degree in Accounting, Finance, Business Administration, or related field preferred. Minimum 3 years of experience in billing, accounting, or quality assurance roles. Familiarity with billing systems, ERP software, and data analysis tools. Strong analytical and problem-solving skills. Exceptional attention to detail and accuracy. Excellent communication and interpersonal abilities. Proficiency in Microsoft Office (Excel, Word) and billing software. Ability to work independently and collaboratively in a fast-paced environment.