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Radisson Hotel Group
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Banquet Manager

Banquet Manager

Radisson Hotel Group

8 - 15 years

25 - 30 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:22 hours ago| Platform:

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Skills Required

Training Hospitality guest satisfaction Customer satisfaction Guest service Employee engagement Scheduling Quality Review Catering Forecasting

Work Mode

Work from Office

Job Type

Full Time

Job Description

INDICATORS OF SUCCESS

Financial (GOP, Restaurant Reenue, Aerage Check, Labour Control)

Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality reiew)

Achieement of employee engagement surey (Kenexa) and retention goals for department

AREAS OF RESPONSIBILITY

Organizes functions and eents for hotel clients

Assists guest in organizing functions within hotel ability

Consistently uses banquet process and follows brand standards

Schedules staff to proide coerage for banquet eents

Communicates with eent hosts/clients throughout eent

Directs banquet setup and scheduling

Leads Banquet Eent Order (BEO) meetings on a weekly basis

Reiews BEO s for errors and makes corrections

Anticipates banquet scheduling and supply needs based on BEO s and forecasting

Communicates regularly with Sales, Catering, and Kitchen to coordinate eents

Inspects Banquet Rooms to ensure setup meets client expectations

Manages scheduling, training, and performance of banquet employees

Recruits and selects qualified candidates

Proides employees with the orientation and training needed to understand expectations and perform job responsibilities

Communicates performance expectations and proides employees with on-going feedback

Proides employees with coaching and counseling as needed to achiee performance objecties and reach their fullest potential

Schedules employees to meet banquet labor expense projections and staff eents

Tracks banquet supplies and makes orders

Reiews contracts with banquet endors

Orders linens, food products, equipment, and other banquet supplies to meet department needs

Leads quarterly inentories

Creates 100% guest satisfaction by proiding the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gies personal attention, takes personal responsibility and uses teamwork when proiding guest serice

Listens, apologizes with empathy, finds a solution and follows through when resoling guest problems

Proides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to proide the serice brand behaior and genuine hospitality

Adheres to hotel policies and procedures

Attends work on time and as scheduled

Follows hotel grooming and hygiene standards

Minimise safety hazards by following all safety rules and procedures

Keeps Manager promptly and fully informed of all problems or unusual matters of significance

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achiee the oerall objecties of this position

Maintains a faourable working relationship with all other hotel employees to foster and promote a co-operatie and harmonious working enironment

At all times projects a faourable image of the Hotel to the public

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Radisson Hotel Group

Hospitality

Plymouth

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Banquet Manager