Back Office Sales Coordinator

Job Overview:The Back Office Sales Coordinator and Order Processing Executive is responsible for supporting the sales team by efficiently managing order processing, maintaining customer records, and ensuring smooth coordination between sales, production, and logistics. This role requires a detail-oriented individual with excellent communication skills, who can handle multiple tasks, assist in customer inquiries, and provide administrative support to ensure timely delivery and customer satisfaction. Key Responsibilities:Order Management & Processing: Receive, verify, and process customer orders accurately. Ensure all order details (quantities, specifications, delivery dates) are correctly entered into the ERP/system. Track order status from receipt to delivery, coordinating with production and logistics teams. Follow up with customers for order confirmations, payment updates, and delivery schedules. Customer Support & Communication: Act as the point of contact for customers regarding order status, delivery updates, and basic inquiries. Address and resolve customer issues promptly, escalating complex cases to the sales manager. Documentation & Record Keeping: Maintain organized records of orders, invoices, delivery notes, and customer communications. Prepare periodic reports on order status, sales performance, and customer feedback. Coordination & Liaison: Interface with production, procurement, and shipping departments to ensure timely processing and delivery. Coordinate with logistics partners regarding shipment scheduling and tracking. Sales Support: Assist the sales team with quotations, order entry, and follow-up on pending proposals. Support in preparing sales reports, presentations, and customer databases. Administrative Tasks: Handle general office tasks such as filing, data entry, answering calls, and email correspondence. Support in organizing sales meetings, promotional activities, and client visits.