Summary
Position Summary
AVP/VP, Multi-Process HR Outsourcing Strategy & Delivery
HUMAN CAPITAL
The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations – from the CEO to CFO, Risk Manager to Business Unit leader—and that we deliver on our issues and help create value for our clients.Looking for a world of opportunities and a fulfilling career?
Work you’ll do:
- Provide strategic foresight and thought leadership to navigate the evolving Multi-Process Human Resource Outsourcing landscape, including the impact of emerging technologies like agentic AI and RPA.
- Generate go-to-market strategies, develop and manage HRO pricing strategies, structure global deals, and oversee sales processes to ensure competitive and profitable services.
- Oversee the transition of HR services being outsourced, including the development of Standard Operating Procedures (SOPs), onboarding and training of resources, and stabilization activities.
- Maintain client relationships and act as a Subject Matter Expert.
- Oversee end-to-end program delivery and ensure risk management.
- Engage in executive-level client meetings and address high risks/issues.
- Ensure quality delivery, engagement health, and talent engagement using consistent tools and methods.
- Collaborate with HR functions that have retained services to maintain continuity and quality.
- Qualifications Required:
- Over 15 years of experience setting up or managing MPHRO Service Centers or Global Capability Centers (GCC) that provided Tier 1 help desk and hire-to-retire transaction processing.
- 10+ years of experience in selling and delivering MPHRO and multilingual support services.
- Extensive experience with using assorted HR Shared Service technologies related to document management, chatbots and virtual assistants, translation services, employee engagement platforms, telephony, and case management.
- Strong oral and written communication skills.
- Commitment to excellence, high standards, and demonstrated ability to supervise and motivate subordinates.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Requisition code: 303797
