Jobs
Interviews
Design'N"Buy logo

AVP / VP - Customer Success

10 - 14 years

0 Lacs

ahmedabad gujarat

Posted:2 days ago| Platform: Shine logo

Apply

Skills Required

client account management escalation training team management customer success on boarding performance review feedback team monthly pli review submission to hod strategy creation for optimum customer success license saas strategy execution outcome analysis review customer database regular health check review helpdesk content ticket management review customer trainings plan execution overview manage training material knowledge base video tutorials faqs customer escalation handling resolution achieving revenue quota for department client onboarding welcome delivery coordination till golive stage cli

Work Mode

On-site

Job Type

Full Time

Job Description

As a Customer Success Manager at our Ahmedabad location, you will have the opportunity to lead a dynamic team to ensure the success and satisfaction of our clients. With over 10 years of experience, you will be responsible for various key benefits such as 5 days working, medical insurance incentives, gratuity, earned leaves, and access to a world-class facility. We are proud to be an equal opportunity employer and offer much more. Your primary shift timings will be from 3 PM to 12:30 AM, allowing you to effectively manage the team and client accounts. Your role will involve customer success, client account management, onboarding, escalation, and training. You will also lead team management, conduct performance reviews, and provide feedback to enhance productivity. Additionally, you will be responsible for creating strategies to ensure optimum customer success for license and SaaS products. This includes reviewing customer databases, conducting health checks, managing customer escalations, and resolving issues promptly. Achieving revenue quotas for the department and preparing case studies and success stories will be crucial aspects of your role. To excel in this position, you must possess a good understanding of e-commerce fundamentals, with working knowledge of Magento being an added advantage. Strong communication skills, the ability to listen effectively, and a passion for solving client problems are essential qualities for success in this role. If you are ready to take on this challenging yet rewarding role, apply now and be part of a supportive team dedicated to achieving customer success and driving business growth.,

More Jobs at Design'N"Buy

AVP / VP Sales

ahmedabad, gujarat

10.0 - 14.0 yrs
|

Salary: Not disclosed

SEO / PPC Expert

ahmedabad, gujarat

3.0 - 7.0 yrs
|

Salary: Not disclosed

PHP Laravel Developer / Sr. PHP Laravel Developer

ahmedabad, gujarat

3.0 - 7.0 yrs
|

Salary: Not disclosed

AVP / VP - Customer Success

ahmedabad, gujarat

10.0 - 14.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Design'N"Buy logo
Design'N"Buy

RecommendedJobs for You

AVP / VP - Customer Success

Design'N"Buy

ahmedabad, gujarat

AVP / VP - Customer Success

Design'N"Buy

ahmedabad, gujarat