AVP / VP - Customer Success Design'N"Buy

10.0 - 14.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Customer Success Manager at our company located in Ahmedabad, you will play a crucial role in ensuring the success and satisfaction of our clients. Your responsibilities will include: - Managing client accounts effectively, including onboarding, escalation, and training - Leading and supervising a team, conducting performance reviews, and providing feedback - Monthly review and submission of Team PLI to the HOD - Developing strategies for optimal customer success, executing them, and analyzing outcomes - Regularly reviewing customer database and conducting health checks - Overseeing helpdesk, content, and ticket management - Planning and executing customer training programs - Managing t...

Posted 1 day ago

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AVP / VP - Customer Success Design'N"Buy

10.0 - 14.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Customer Success Manager at our Ahmedabad location, you will have the opportunity to lead a dynamic team to ensure the success and satisfaction of our clients. With over 10 years of experience, you will be responsible for various key benefits such as 5 days working, medical insurance incentives, gratuity, earned leaves, and access to a world-class facility. We are proud to be an equal opportunity employer and offer much more. Your primary shift timings will be from 3 PM to 12:30 AM, allowing you to effectively manage the team and client accounts. Your role will involve customer success, client account management, onboarding, escalation, and training. You will also lead team management, ...

Posted 3 months ago

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