Sr. Technical Documentation Specialist HoloPundits

4.0 - 8.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Sr. Technical Documentation Specialist at HoloPundits, you will play a crucial role in enhancing our immersive products and solutions by creating high-quality user manuals and documentation. Your primary responsibility will be to collaborate with internal teams to gain a deep understanding of our products and their documentation needs. You will then leverage your expertise to produce documentation that adheres to relevant standards and is tailored to the intended audience. In this dynamic role, you will be tasked with writing user-friendly interface text, online help guides, and developer documentation. Additionally, you will have the opportunity to create informative video tutorials to assist end-users in utilizing a variety of applications. Your role will also involve analyzing existing content for potential reuse and optimizing the information architecture for improved accessibility. To excel in this position, you must possess at least 4 years of experience in devising and creating informational documents, particularly in a customer-facing product line within a Product Company. Your background in technical writing for software documentation, coupled with the ability to simplify complex technical concepts into easily understandable content, will be essential. Excellent written communication skills in English, familiarity with Microsoft Office tools, and a basic understanding of the software development life cycle (SDLC) are also key requirements for this role. If you are a proactive and detail-oriented professional looking to contribute to a rapidly growing company, this opportunity at HoloPundits in Chennai could be the perfect fit for you. The role offers flexibility in work timing, with the standard hours being from 11 AM to 8 PM. Join us in our mission to deliver immersive solutions that drive positive outcomes for our diverse range of clients across various industries. For more information about HoloPundits and our innovative products and solutions, please visit our website at https://www.holopundits.com/. We look forward to welcoming a skilled Technical Documentation Specialist to our team to help shape the future of immersive technology.,

Posted 1 day ago

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AVP / VP - Customer Success Design'N"Buy

10.0 - 14.0 years

0 Lacs

ahmedabad, gujarat

On-site

As a Customer Success Manager at our Ahmedabad location, you will have the opportunity to lead a dynamic team to ensure the success and satisfaction of our clients. With over 10 years of experience, you will be responsible for various key benefits such as 5 days working, medical insurance incentives, gratuity, earned leaves, and access to a world-class facility. We are proud to be an equal opportunity employer and offer much more. Your primary shift timings will be from 3 PM to 12:30 AM, allowing you to effectively manage the team and client accounts. Your role will involve customer success, client account management, onboarding, escalation, and training. You will also lead team management, conduct performance reviews, and provide feedback to enhance productivity. Additionally, you will be responsible for creating strategies to ensure optimum customer success for license and SaaS products. This includes reviewing customer databases, conducting health checks, managing customer escalations, and resolving issues promptly. Achieving revenue quotas for the department and preparing case studies and success stories will be crucial aspects of your role. To excel in this position, you must possess a good understanding of e-commerce fundamentals, with working knowledge of Magento being an added advantage. Strong communication skills, the ability to listen effectively, and a passion for solving client problems are essential qualities for success in this role. If you are ready to take on this challenging yet rewarding role, apply now and be part of a supportive team dedicated to achieving customer success and driving business growth.,

Posted 3 days ago

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Salesforce Trainer Protech-savvy

8.0 - 12.0 years

12 - 16 Lacs

Mumbai, Delhi / NCR, Bengaluru

Work from Office

Key Responsibilities: Develop and deliver customized training sessions on Terafina and Salesforce functionalities for diverse audiences, including sales, marketing, and customer service teams. Create and maintain engaging training materials such as manuals, user guides, e-learning modules, and video tutorials tailored to Terafina's features. Assess training needs by collaborating with stakeholders to identify knowledge gaps and tailor programs accordingly. Conduct live workshops, webinars, and one-on-one coaching sessions to facilitate effective learning experiences. Evaluate training effectiveness through feedback, assessments, and performance metrics, implementing improvements as needed. Stay updated on the latest Salesforce and Terafina updates, integrating new features into training programs. Provide ongoing support and refresher training to ensure sustained proficiency among users. Collaborate with cross-functional teams to align training initiatives with organizational goals and processes. Location: Chennai, Hyderabad, Kolkata, Pune, Ahmedabad, Delhi, Mumbai, Pan India

Posted 1 month ago

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