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Position Title: Associate Vice President – Quality, RCM Services Location: Noida Sector- 142 Company Name: Corro Health Job Summary: We are seeking a dynamic and experienced AVP - Quality to lead and elevate our Quality function across RCM (Revenue Cycle Management) services. The ideal candidate will have deep domain expertise in RCM, strong leadership capabilities, and a proven track record in driving process excellence, compliance, and continuous improvement. This role will work closely with Operations, Compliance, Training, and Client Engagement teams to ensure best-in-class service delivery and client satisfaction. Key Responsibilities: •Strategic Leadership: Define and execute the quality strategy aligned with organizational goals. Develop and lead a high-performing quality team, including quality analysts, auditors, and trainers. •Quality Assurance & Compliance: Oversee internal audits, RCA, and CAPA activities across RCM functions – coding, billing, AR, payment posting, denial management, etc. Ensure adherence to client SLAs, HIPAA, and other compliance standards. Develop and implement robust QA frameworks, SOPs, and audit mechanisms. •Process Improvement: Identify performance and process gaps; drive Six Sigma/Lean initiatives. Analyze error trends, conduct root cause analysis (RCA), and recommend process improvements. Work with training and operations to reduce rework and improve first-pass yield. •Client Engagement: Support client onboarding from a quality standpoint. Participate in client reviews, present quality metrics, and demonstrate improvement plans. Build strong relationships with clients through transparent communication and responsiveness. •Data Analysis & Reporting: Define KPIs, dashboards, and reporting mechanisms to monitor quality performance. Provide insights to leadership and clients on trends, risks, and opportunities. •Team Management: Mentor and develop a cross-functional quality team. Conduct regular reviews, performance evaluations, and upskilling initiatives. Qualifications: •Any Graduation. •Master’s degree in business administration preferred. •15+ years of overall RCM experience, out of which a minimum 5 years in team handling of a team size ranging between 250 – 600 team members. with a strong background in Quality Management. •Certified in Six Sigma (Green Belt or higher), Lean, or equivalent process excellence frameworks. •Excellent knowledge of US healthcare revenue cycle processes. •Strong analytical, problem-solving, and communication skills. •Outstanding organizational skills. •Ability to influence stakeholders across levels and functions. Show more Show less
