AVP HiTech Process

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Client Overview:-

Our client, a leading player in the high-tech industry, is seeking an experienced Assistant Vice President to lead their sales process. This role focuses on empowering small and medium-sized businesses (SMBs) to establish and enhance their online presence.

Responsibilities

• Financial and Growth

  : Deliver on Financial goals for the business; find opportunities for Growth & deliver on growth commitments; identify key cost metrics and ensure they are optimized. Anticipate & plan for new business; prepare for infrastructure and other growth-related requirements; plan for resources based on work type and work volume projection and current available head count; and allocate responsibilities. Partner with the BD, Solutioning, Sales team on Commercials, pricing, winning deals.

• Performance Monitoring & Operation Management:

  Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team. Drive creation of staffing plans, schedules, quality initiatives, process change initiatives, Lean/Kaizen activities, and other change/Six Sigma initiatives for process improvement. Establish key performance indicators (KPIs) to track sales progress. Regularly analyse data to ensure goals are met and identify areas for improvement.

• Team Leadership:

  Lead and mentor a dynamic team. Foster a culture of innovation and collaboration to achieve targets/ KPI’s and exceed client expectations.

• Client Engagement:

  Develop and maintain strong relationships with clients. Understand their unique needs and provide solutions accordingly. Participate in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the organization. Identifying and eliminating root cause barriers to any KPIs, productivity, TAT and quality etc. Should be able to communicate well with the clients and be able to present data post analysis.

• Market Analysis:

  Conduct thorough market research to identify trends and opportunities. Use insights to refine sales strategies and improve client offerings.

• Continuous Improvements:

  Driving WoW experience with continuous improvements creating an impact & differentiating us from other partners.

• Collaboration:

  Work closely with cross-functional teams, including marketing and product development, to align sales efforts with broader business objectives, additionally, own delivery estimations, solutioning and pricing for proposed client solutions and working closely with Genpact and client is legal in the creation and review of customer commercial agreements, License / SaaS, SOW, Change requests etc.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s degree in any stream, however Tech graduates are preferred.
• Proven experience in sales leadership within the high-tech industry
• BPO exp. in leading a group of 300+ people
• Strong understanding of digital transformation and Lean Six Sigma
• Excellent communication and interpersonal skills
• Ability to analyse complex data and make informed decisions
• Demonstrated success in developing and executing operational strategies

Work Location

This work requires to be flexible in travelling anywhere in India & within Hyderabad & Warangal

Why join Genpact?

· Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

· Make an impact – Drive change for global enterprises and solve business challenges that matter

· Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

· Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

· Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.