AV Operations and Events Support Engineer

Join us as an “AV Operations and Events Support Engineer" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.
You may be assessed on the key critical skills relevant for success in role, such as experience with, skills to meet business requirement as well as job-specific skillsets.

To be successful as an “AV Operations and Events Support Engineer", you should have experience with:

Basic/ Essential Qualifications:

• Minimum Qualification – Bachelors.

• Ensure uninterrupted, high-quality operation of AV systems, aligning with evolving business needs and stakeholder expectations.

• Work with a team of AV professionals, fostering operational excellence and continuous improvement.

• Responsible to act as contact person between Barclays and vendor.

• Drive the deployment and integration of collaboration platforms such as Microsoft Teams, Microsoft Teams Room (MTR), and Cloud Video Interop (CVI) during breafix.

• Roll out and support digital signage systems and TV distribution platforms, including Brightsign, Tripleplay, Uniguest, Mediastar, and Onelan.

• Manage live events, townhalls, and VIP events by expertly handling audio mixers, camera controls, and multiple audio-video input matrices to deliver seamless experiences.

• Oversee videowall solutions and AV control systems such as Crestron, Extron, QSC, NEC, Biamp, and Shure, ensuring optimal configuration and performance.

• Use ServiceNow for incident management, change requests, hardware asset management, and quality of service tracking.

• Program and configure AV devices at a mid-level, ensuring systems are tailored to the organization's unique requirements.

• Monitor AV system performance, troubleshoot issues, and proactively address challenges to sustain high service levels.

• Stay current with emerging AV technologies and best practices to continuously improve the organization’s AV infrastructure.

Some other highly valued skills may include:

• Hands-on knowledge of AV platforms including Microsoft Teams, Digital Signage, TV distribution, and control systems like Crestron and Extron. InteCoding experience in UI technologies like HTML, JSP, Java Script, Angular JS etc.

• Strong ability to communicate effectively with diverse stakeholders, including high-profile and VIP executives. This includes managing expectations, delivering clear updates, and ensuring a professional experience during critical meetings and events. Experience of using test automation tools (e.g. Selenium)

• Strong skills in diagnosing, resolving AV system issues, and using tools like ServiceNow for incident and asset management

This role is based out of Pune.

Purpose of the role

To lead and manage engineering teams, providing technical guidance, mentorship, and support to ensure the delivery of high-quality software solutions, driving technical excellence, fostering a culture of innovation, and collaborating with cross-functional teams to align technical decisions with business objectives.

Accountabilities

• Lead engineering teams effectively, fostering a collaborative and high-performance culture to achieve project goals and meet organizational objectives.
• Oversee timelines, team allocation, risk management and task prioritization to ensure the successful delivery of solutions within scope, time, and budget.
• Mentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.
• Evaluation and enhancement of engineering processes, tools, and methodologies to increase efficiency, streamline workflows, and optimize team productivity.
• Collaboration with business partners, product managers, designers, and other stakeholders to translate business requirements into technical solutions and ensure a cohesive approach to product development.
• Enforcement of technology standards, facilitate peer reviews, and implement robust testing practices to ensure the delivery of high-quality solutions.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.