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Automated Operations Engineer

Automated Operations Engineer

Ericsson

2 years

0 Lacs

noida uttar pradesh india

Posted:1 week ago| Platform:

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Skills Required

coordination support management maintenance service flexibility monitoring chat troubleshooting resolve restoration zabbix data backup restore retention drive

Work Mode

On-site

Job Type

Full Time

Job Description

Join our Team

About this opportunity:This job role is responsible for the coordination, support, management, and execution of reactive maintenance activities to ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels. We are looking for individuals whohave the following skillset:

Adaptable and flexible to work well in a team.
Ability to meet deadlines.
Flexibility to Work in 24*7 with Rotational Shifts.

The skills you bring: Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools. Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process. Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system. L1 troubleshooting and provide support, resolve problems for the end user’s satisfaction as per SOP. Track tickets till resolution Involve & Intimate Incident Management to initiate Service restoration Team call (P1&P2 only) Work with the Internal support teams to ensure that the users’ issues are fixed in a timely manner. Co-ordinate with team members in identifying new solutions for existing and unresolved issues. Flexible to Work in Rotational shifts, 24/7 support. IT Infrastructure and Applications, Capacity Monitoring with Zabbix Core, User support. Licenses/Certificates Monitoring & Renewal Data backup, restore & retentionThe skills you bring:◾ Education: MBA/B.E/ BTech or Graduate in Computer Science or Equivalent◾ Minimum years of relevant experience: 2 Years +◾Strong decision making and problem-solving skills.◾Excellent knowledge of Microsoft Office, ITSM ticketing tool.◾Able to work with many tasks simultaneously and keep track of it.◾Ability to work calmly under pressure.◾Ability to work independently and within a team environment.◾Highly organized, detail oriented and self-motivating.◾Creativity and Problem Solving, out of the box thinking.◾Job location is Noida

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

India (IN) || Noida

Req ID:

776601

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Automated Operations Engineer