On-site
Part Time
About this opportunity:
The skills you bring:
Support logs, categorizes, prioritizes, tracks, and routes (i) incidents reported by users or (ii) alarms raised by monitoring tools.
Respond to requests quickly and effectively via phone, chat, or email as per SLA defined in the process.
Ensure that all detailed required (including Mandatory fields) for the issues are documented in the Ticketing system.
L1 troubleshooting and provide support, resolve problems for the end user’s satisfaction as per SOP.
Track tickets till resolution
Involve & Intimate Incident Management to initiate Service restoration Team call (P1&P2 only)
Work with the Internal support teams to ensure that the users’ issues are fixed in a timely manner.
Co-ordinate with team members in identifying new solutions for existing and unresolved issues.
Flexible to Work in Rotational shifts, 24/7 support.
IT Infrastructure and Applications, Capacity Monitoring with Zabbix Core, User support.
Licenses/Certificates Monitoring & Renewal
Data backup, restore & retention
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 776601
Ericsson
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