Posted:1 week ago|
Platform:
Work from Office
Full Time
Automated Operations Team is now looking for professionals in Incident Management function. The candidate will be responsible for managing all incidents that occur in the customer network, resulting in impact or degradation of services provided to consumers & is responsible for planning and coordinating all the activities required to perform, monitor, and report on the process. They will own the end-to-end lifecycle of the incident, from creation to closure. Kindly share suitable profiles for consideration.
Minimum of 5 years experience from Telecom or IT Industry. Previous IM experience in similar positions it s a plus.
The candidate should have knowledge of ITIL, eTOM or other industry practices related to Service Management and Lifecycle.
The candidate should have knowledge of the WLA (Working Level Agreement) to be used for the specific customers.
The candidate should show strong sense of urgency and take responsibility and be able to work under pressure.
The candidate should have strong skills in leadership and communication.
Why join Ericsson
At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 773934
Ericsson
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