Automated Operations Engineer

Automated Operations Engineer

What You Will Do: Key Responsibilities

• Monitor services and manage events

  at the 1st level, ensuring quick detection of anomalies.

• Assess trends identified from customer complaints

  , translating insights into actionable improvements.

• Manage and resolve incidents

  at the 1st level efficiently, minimizing service disruption.

• Escalate and track security incidents

  promptly, adhering to defined protocols.

• Initiate problem management

  and support the execution of corrective maintenance.

• Monitor and improve customer experience

  based on identified use cases, driving service enhancements.

Required Qualifications

• Ericsson Operations Engine - Mode Of Operations

  : Familiarity with operational frameworks and processes (or similar industry standards).

• Test Automation Management Tools

  : Experience with tools used to manage test automation.

• Test Execution Engine

  : Knowledge of platforms for executing automated tests.

• Dealing With Enquiries

  : Strong skills in handling and responding to various inquiries.

• MS TOP (Managed Services Technical Operating Procedures)

  : Understanding of managed services operational procedures (or similar).

• Document Control

  : Proficiency in managing and controlling technical documentation.

• Software Performance Testing

  : Knowledge of methodologies and tools for assessing software performance.

• Ericsson RAN Management

  : Familiarity with Radio Access Network management (or similar wireless network management).

• Ericsson VAS Management

  : Understanding of Value-Added Services management (or similar telecom services).

• Customer Complaint Resolution

  : Proven ability to effectively resolve customer complaints.

• Client Services

  : Strong focus on providing excellent client services.

• ITIL

  : Familiarity with ITIL (Information Technology Infrastructure Library) framework and principles.