Asterisk Developer Cum support Engineer

0 years

0 Lacs

noida uttar pradesh india

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

developer support communication management connect networks efficiency troubleshooting development customization design sip crm maintenance voip deployment configuration linux recording analysis failover provisioning collaboration documentation architecture reliability scalability scripting server mysql postgresql api networking qos tcp udp wireshark tcpdump

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

Go2Market is a leading provider of Cloud Telephony solutions for businesses in the Indian market. We enable seamless communication management without the need for external hardware. Our cost-effective communication systems connect businesses of all sizes to their customers through integrated phone systems for SMS and calls. Based in Noida, Go2Market simplifies complex networks to enhance communication efficiency and reduce costs.

Role Description

This is a full-time on-site role located in Noida for an Asterisk Developer Cum Support Engineer. The role involves developing and maintaining Asterisk-based solutions, providing technical support for cloud telephony systems, troubleshooting issues, and ensuring optimal system performance. The engineer will also collaborate with cross-functional teams to understand and address customer requirements. Key Responsibilities:- • Development & Customization: o Design, develop, and customize Asterisk-based telephony applications (IVR, Call Routing, SIP Trunking, Dialplans, Conferencing, etc.). o Integrate Asterisk with APIs, databases, CRM systems, and third-party applications. • Support & Maintenance: o Provide L2/L3 support for cloud contact center customers. o Troubleshoot call flows, SIP issues, PRI/VoIP connectivity, and system errors. o Monitor system performance, ensure uptime, and optimize call handling. • Deployment & Configuration: o Install, configure, and maintain Asterisk servers (Linux environment). o Implement call recording, CDR analysis, and failover setups. o Handle provisioning of VoIP/SIP endpoints, gateways, and SBCs. • Collaboration & Documentation: o Work closely with product, infrastructure, and customer success teams to deliver solutions. o Document architecture, deployment steps, and troubleshooting guides. o Suggest improvements to enhance reliability, scalability, and security. Required Skills & Experience • Strong hands-on experience with Asterisk / FreePBX / Dialplan scripting. • Proficiency in Linux server administration (CentOS/Ubuntu).Knowledge of VoIP protocols (SIP, RTP, IAX, WebRTC). • Experience with PRI, SIP Trunks, DID numbers, and VoIP gateways. • Familiarity with MySQL/PostgreSQL and API-based integrations. • Understanding of networking concepts (NAT, Firewalls, QoS, TCP/UDP). • Troubleshooting skills with SIP debuggers (Wireshark, tcpdump, sngrep). • Strong analytical and problem-solving skills. • Good communication to interact with clients during support cases. Educational Qualification • B.Tech / MCA / BCA / Equivalent with relevant experience.

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