Company Description Go 2 Market is a premier provider of Cloud Telephony solutions in India, enabling businesses to seamlessly manage communications without dependency on external hardware. We offer simplified and cost-effective communication systems that connect businesses to their customers without the need for physical devices. Our integrated business phone systems cater to various communication channels, providing solutions for SMS and calls. Our innovative approach helps businesses streamline their communication processes and reduce costs. Role Description This is a full-time on-site role for a Telephonic Support professional, located in Noida. The Telephonic Support professional will be responsible for delivering technical support, troubleshooting issues, providing customer support, and handling communications with clients. Daily tasks will include diagnosing and resolving technical problems, monitoring support tickets, and ensuring customer satisfaction through effective communication and problem-solving. Qualifications Strong Customer Support and Communication skills Technical Support and Troubleshooting skills Analytical skills for assessing and resolving issues Ability to work independently and handle multiple tasks simultaneously Experience in cloud telephony or related fields is a plus Bachelor's degree in a relevant field is preferred Technical Support Requirements: Proficiency in Windows/Linux/Mac OS. Experience with asterisk and free switch. Attention to detail and good problem-solving skills. Excellent interpersonal skills. Good written and verbal communication.
Company Description Go2Market is a leading provider of Cloud Telephony solutions for businesses in the Indian market. We enable seamless communication management without the need for external hardware. Our cost-effective communication systems connect businesses of all sizes to their customers through integrated phone systems for SMS and calls. Based in Noida, Go2Market simplifies complex networks to enhance communication efficiency and reduce costs. Role Description This is a full-time on-site role located in Noida for an Asterisk Developer Cum Support Engineer. The role involves developing and maintaining Asterisk-based solutions, providing technical support for cloud telephony systems, troubleshooting issues, and ensuring optimal system performance. The engineer will also collaborate with cross-functional teams to understand and address customer requirements. Key Responsibilities:- • Development & Customization: o Design, develop, and customize Asterisk-based telephony applications (IVR, Call Routing, SIP Trunking, Dialplans, Conferencing, etc.). o Integrate Asterisk with APIs, databases, CRM systems, and third-party applications. • Support & Maintenance: o Provide L2/L3 support for cloud contact center customers. o Troubleshoot call flows, SIP issues, PRI/VoIP connectivity, and system errors. o Monitor system performance, ensure uptime, and optimize call handling. • Deployment & Configuration: o Install, configure, and maintain Asterisk servers (Linux environment). o Implement call recording, CDR analysis, and failover setups. o Handle provisioning of VoIP/SIP endpoints, gateways, and SBCs. • Collaboration & Documentation: o Work closely with product, infrastructure, and customer success teams to deliver solutions. o Document architecture, deployment steps, and troubleshooting guides. o Suggest improvements to enhance reliability, scalability, and security. Required Skills & Experience • Strong hands-on experience with Asterisk / FreePBX / Dialplan scripting. • Proficiency in Linux server administration (CentOS/Ubuntu). Knowledge of VoIP protocols (SIP, RTP, IAX, WebRTC). • Experience with PRI, SIP Trunks, DID numbers, and VoIP gateways. • Familiarity with MySQL/PostgreSQL and API-based integrations. • Understanding of networking concepts (NAT, Firewalls, QoS, TCP/UDP). • Troubleshooting skills with SIP debuggers (Wireshark, tcpdump, sngrep). • Strong analytical and problem-solving skills. • Good communication to interact with clients during support cases. Educational Qualification • B.Tech / MCA / BCA / Equivalent with relevant experience.
Company Description Go2Market is a leading provider of Cloud Telephony solutions for businesses in the Indian market. Our services enable seamless communication management without the need for external hardware. Whether for large or small enterprises, we offer simplified and cost-effective communication systems that connect you to the outside world effortlessly. Our integrated business phone system manages all your communication channels, including SMS and calls, eliminating the need for traditional call centers. Role Description This is a full-time on-site role for a Sales Coordinator Intern based in Delhi. The Sales Coordinator Intern will support daily sales operations, coordinate with customers, handle sales documentation, and assist in communication between the sales team and clients. The intern will also help in maintaining customer service standards, preparing sales reports, and providing administrative support to the sales department. Qualifications Sales Coordination and Sales Operations skills Experience in Sales and Sales-related activities Strong Customer Service skills Excellent Communication skills Proficiency in MS Office and CRM software Strong organizational and multitasking abilities Ability to work collaboratively with a team Bachelor's degree in Business Administration, Marketing, or a related field
Company Description Go2Market is a leading provider of Cloud Telephony solutions for businesses in the Indian market. Our services enable seamless communication management without the need for external hardware. Whether for large or small enterprises, we offer simplified and cost-effective communication systems that connect you to the outside world effortlessly. Our integrated business phone system manages all your communication channels, including SMS and calls, eliminating the need for traditional call centers. Role Description This is a full-time on-site role for a Sales Coordinator Intern based in Delhi. The Sales Coordinator Intern will support daily sales operations, coordinate with customers, handle sales documentation, and assist in communication between the sales team and clients. The intern will also help in maintaining customer service standards, preparing sales reports, and providing administrative support to the sales department. Qualifications Sales Coordination and Sales Operations skills Experience in Sales and Sales-related activities Strong Customer Service skills Excellent Communication skills Proficiency in MS Office and CRM software Strong organizational and multitasking abilities Ability to work collaboratively with a team Bachelor&aposs degree in Business Administration, Marketing, or a related field Show more Show less