Telephonic Support

Company Description

Go 2 Market is a premier provider of Cloud Telephony solutions in India, enabling businesses to seamlessly manage communications without dependency on external hardware. We offer simplified and cost-effective communication systems that connect businesses to their customers without the need for physical devices. Our integrated business phone systems cater to various communication channels, providing solutions for SMS and calls. Our innovative approach helps businesses streamline their communication processes and reduce costs.

Role Description

This is a full-time on-site role for a Telephonic Support professional, located in Noida. The Telephonic Support professional will be responsible for delivering technical support, troubleshooting issues, providing customer support, and handling communications with clients. Daily tasks will include diagnosing and resolving technical problems, monitoring support tickets, and ensuring customer satisfaction through effective communication and problem-solving.

Qualifications

• Strong Customer Support and Communication skills
• Technical Support and Troubleshooting skills
• Analytical skills for assessing and resolving issues
• Ability to work independently and handle multiple tasks simultaneously
• Experience in cloud telephony or related fields is a plus
• Bachelor's degree in a relevant field is preferred
  

Technical Support Requirements:

• Proficiency in Windows/Linux/Mac OS.
• Experience with asterisk and free switch.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.