Asst Manager/Manager - SEZ Compliance

Job Summary
This position is based at one of our prestigious client locations in Vizag and requires working from our Duvvada office. The position reports to the Branch Manager / Senior Account Manager, Vizag, and is responsible for supervising and ensuring smooth execution of SEZ and customs compliance activities carried out by the operations team. The Manager will ensure adherence to processes, timelines, and client satisfaction, while managing escalations and coordinating with senior stakeholders.

Responsibilities and Duties

Operational Oversight & Compliance

• Supervise daily SEZ Online filings (DTA / Import procurements) and ensure accuracy and timely database updates.
• Oversee approvals/permissions for all procurement activities in coordination with the Authorised Officer (AO) and ensure timely submission.
• Ensure ARE-1 re-warehousing, document verification, and record-keeping are completed within stipulated timelines; confirm dual record sets are maintained (Customs file and Client file).
• Monitor the assessment process for BOE/SB/BoE, verifying that correct and complete documentation is submitted and billing instructions are clearly communicated.

Coordination & Stakeholder Management

• Act as the primary escalation point between client, AO, customs authorities, carriers, freight forwarders, and vendors to resolve delays or issues.
• Ensure timely collection of Delivery Orders (DO) and other clearances by arranging required Authorization Letters/Bonds from the client.
• Maintain strong relationships with client representatives, ensuring smooth approval flow for material usage, laptop movement, and foreign national visits.
• Coordinate with Finance, Invoice Desk, and internal teams to ensure timely billing, payment follow-ups, and discrepancy resolution.

Process Control & Records Management

• Review and approve monthly verification reports to ensure all SEZ approvals are valid, bond balances are sufficient, and documentation is properly filed.
• Supervise maintenance of all registers (Bond, Stock, Laptop issue logs, Asset Serial Numbers, Inward/Outward, Returnable Registers, Foreign National Visits, CST supplies, SOFTEX records, etc.) to ensure compliance with SEZ norms.
• Oversee the preparation and filing of Monthly/Annual reports to AO/SO/DC Office and other SEZ authorities within stipulated deadlines.
• Ensure tracking systems (bill tracker, procurement logs, approvals database) are updated regularly and accurately.

Team Leadership & Training

• Lead, mentor, and train the executive team on SEZ processes, customs compliance, and client-specific protocols.
• Conduct periodic audits of operational activities to ensure adherence to company SOPs and regulatory requirements.
• Train security and operational staff in SEZ procedures and monitor their compliance in register maintenance and visitor/material handling.

Performance & Client Satisfaction

• Ensure service delivery meets or exceeds client expectations by monitoring KPIs, service timelines (TAT), and operational accuracy.
• Proactively identify process gaps and implement improvements in coordination with senior management.
• Maintain a high level of client satisfaction by resolving escalations quickly and ensuring clear communication at all times.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person