Asst Manager/Manager - SEZ Compliance

This position is based at one of our prestigious client locations in Vizag and requires working from our Duvvada office. You will report to the Branch Manager / Senior Account Manager, Vizag, and your primary responsibility will be supervising and ensuring the smooth execution of SEZ and customs compliance activities carried out by the operations team. Your role will involve ensuring adherence to processes, timelines, and client satisfaction, as well as managing escalations and coordinating with senior stakeholders. Your key responsibilities and duties will include: Operational Oversight & Compliance: - Supervising daily SEZ Online filings (DTA / Import procurements) to ensure accuracy and timely database updates. - Overseeing approvals/permissions for all procurement activities in coordination with the Authorised Officer (AO) and ensuring timely submission. - Ensuring ARE-1 re-warehousing, document verification, and record-keeping are completed within stipulated timelines, while confirming dual record sets are maintained (Customs file and Client file). - Monitoring the assessment process for BOE/SB/BoE, verifying that correct and complete documentation is submitted and billing instructions are clearly communicated. Coordination & Stakeholder Management: - Acting as the primary escalation point between client, AO, customs authorities, carriers, freight forwarders, and vendors to resolve delays or issues. - Ensuring timely collection of Delivery Orders (DO) and other clearances by arranging required Authorization Letters/Bonds from the client. - Maintaining strong relationships with client representatives to ensure smooth approval flow for material usage, laptop movement, and foreign national visits. Process Control & Records Management: - Reviewing and approving monthly verification reports to ensure all SEZ approvals are valid, bond balances are sufficient, and documentation is properly filed. - Supervising the maintenance of all registers (Bond, Stock, Laptop issue logs, Asset Serial Numbers, Inward/Outward, Returnable Registers, Foreign National Visits, CST supplies, SOFTEX records, etc.) to ensure compliance with SEZ norms. - Overseeing the preparation and filing of Monthly/Annual reports to AO/SO/DC Office and other SEZ authorities within stipulated deadlines. - Ensuring tracking systems (bill tracker, procurement logs, approvals database) are updated regularly and accurately. Team Leadership & Training: - Leading, mentoring, and training the executive team on SEZ processes, customs compliance, and client-specific protocols. - Conducting periodic audits of operational activities to ensure adherence to company SOPs and regulatory requirements. - Training security and operational staff in SEZ procedures and monitoring their compliance in register maintenance and visitor/material handling. Performance & Client Satisfaction: - Ensuring service delivery meets or exceeds client expectations by monitoring KPIs, service timelines (TAT), and operational accuracy. - Proactively identifying process gaps and implementing improvements in coordination with senior management. - Maintaining a high level of client satisfaction by resolving escalations quickly and ensuring clear communication at all times. This is a full-time position located in person at our Duvvada office.,