6 - 10 years
1 - 4 Lacs
Posted:14 hours ago|
Platform:
On-site
Full Time
Description We are seeking an experienced Assistant Manager - Customer Service to join our team in the freight forwarding business. The ideal candidate will have a strong background in customer service with 5 to 8 years of experience, particularly in handling Ocean Import and Air Import products. This role is crucial in ensuring high levels of customer satisfaction, managing a team, resolving escalations, and driving process improvements. Responsibilities Oversee and manage the customer service team to ensure high-quality service delivery. Ensure timely and competitive rate quotations are provided to customers. Track shipments effectively and provide updates to customers as needed. Coordinate with internal teams and external stakeholders to resolve issues and enhance service delivery. Handle escalations and customer complaints efficiently and professionally. Drive process improvements to enhance operational efficiency and customer satisfaction. Maintain and analyze customer feedback to improve service levels. Ensure compliance with company policies and industry regulations regarding freight forwarding. Skills and Qualifications Bachelor's degree in any relevant field. 5 to 8 years of customer service experience in the freight forwarding industry. Proven experience handling Ocean Import and Air Import products. Strong communication and interpersonal skills to interact with customers and stakeholders effectively. Excellent problem-solving skills to address customer issues and escalations. Ability to work in a fast-paced environment and manage multiple tasks simultaneously. Proficient in using customer service software and tools, as well as Microsoft Office Suite. Strong analytical skills to interpret data and make informed decisions. Experience in process improvement methodologies and customer satisfaction metrics.
Busisol Sourcing India Private Limited
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