Senior customer service representive

Tech Mahindra Limited

1 - 6 years

3 - 5 Lacs

navi mumbai maharashtra india

Posted:3 hours ago| Platform: Foundit logo

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Skills Required

product knowledge technical support multitasking customer engagement time management process improvement team collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, demonstrating a commitment to providing exceptional support and driving customer satisfaction.

Responsibilities

Manage and resolve customer inquiries via phone, email, and chat.
Provide detailed product information and technical support.
Handle complaints and provide appropriate solutions in a timely manner.
Document customer interactions in the CRM system.
Collaborate with other departments to improve customer satisfaction.
Identify and escalate priority issues to the management team.
Analyze customer feedback and suggest improvements to services.
Train and mentor junior customer service representatives.

Skills and Qualifications

1-6 years of experience in a customer service role.
Excellent communication skills in English and local languages.
Strong problem-solving skills and ability to think critically.
Proficient in using CRM software and Microsoft Office Suite.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong interpersonal skills with a customer-centric approach.
Experience in handling difficult customers and resolving conflicts.

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