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For Employers

International Voice Support

Navneet Sonkar (Proprietor Of Infinity Placement Services)

1 - 6 years

|

2 - 4 Lacs

hyderabad telangana india

Posted:18 hours ago| Platform: Foundit logo

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Skills Required

voice clarity customer service crm software multi-tasking time management problem solving adaptability conflict resolution international voice support international voice process international bpo

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking an experienced International Voice Support Executive to join our team in India. The ideal candidate will have 1-6 years of experience in voice support, with a passion for providing exceptional customer service to international clients.

Responsibilities

Provide high-quality voice support to international customers via phone and other communication channels.
Resolve customer inquiries and issues in a timely and efficient manner.
Collaborate with cross-functional teams to enhance customer experience and service delivery.
Document customer interactions and maintain accurate records in the CRM system.
Adhere to company policies and procedures while delivering exceptional service.
Participate in training and development programs to improve skills and knowledge.

Skills and Qualifications

Excellent verbal and written communication skills in English and any other relevant languages.
Strong problem-solving skills and the ability to think critically under pressure.
Familiarity with customer service software and tools (e.g., CRM systems).
Ability to work in a fast-paced environment and manage time effectively.
Basic computer skills, including proficiency in Microsoft Office Suite.
Strong interpersonal skills and a customer-centric attitude.

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Navneet Sonkar (Proprietor Of Infinity Placement Services)

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