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International Voice Support

1 - 4 years

2 - 5 Lacs

hyderabad

Posted:-1 days ago| Platform: Naukri logo

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Skills Required

international process international bpo international calling customer support technical voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: International Voice Technical Support

Location:

Job Overview

International Voice – Technical Support

Key Responsibilities

  • Handle inbound and outbound calls from international customers.
  • Provide technical support and troubleshoot issues related to products/services.
  • Ensure prompt and accurate responses to customer queries.
  • Maintain professionalism and deliver excellent customer experience.
  • Document customer interactions and escalate issues when required.
  • Adhere to process guidelines and meet performance metrics.

Eligibility Criteria

  • Minimum 1 year of experience

    in an International Voice Process (Mandatory).

  • Graduation is mandatory

    (any stream).
  • Strong

    English communication skills

    – both verbal and written.
  • Ability to work in a dynamic, fast-paced environment.

Skills Required

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and technical troubleshooting abilities.
  • Flexibility to work in rotational shifts if required.
  • Customer-centric attitude with the ability to handle pressure.

Interview Process

  1. HR Round

  2. Versant Assessment

  3. Operations Round


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