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IntouchCX
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International Voice Support

International Voice Support

IntouchCX

1 - 6 years

2 - 4 Lacs

bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

international voice process escalation handling inbound voice process global customer support international call center first call resolution technical voice process us voice process customer handling international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greetings from IntouchCX!

Job Title: International Voice Process Executive

Location:

Salary:

International Voice Support team

Key Responsibilities:

Handle international customer calls professionally and efficiently .
Understand customer concerns and provide timely resolutions.
Maintain high standards of call quality and customer satisfaction.
Accurately document customer interactions in CRM systems.
Follow company policies, scripts, and compliance guidelines.
Meet performance metrics such as AHT, FCR, and CSAT.

Required Skills:

Excellent spoken English with clear pronunciation.
Strong communication and listening skills.
Customer-centric mindset with problem-solving ability.
Ability to handle pressure and manage difficult conversations.
Ability to understand and adapt to
US
Accents
Willingness to work in night/rotational shifts

Preferred Qualifications:

Prior experience in
International BPO / Voice Process.
Candidates based in Bangalore are preferred.
Ability to adapt to different cultures and time zones.
Flexible to work in night shifts.
Exposure to global customer handling is an added advantage.

What We Offer:

Attractive salary + performance-based incentives
Paid training on accent neutralization & process knowledge
5 days working & 2 Days rotational off.
Career growth opportunities in international processes
Supportive and professional work environment
Free meals during shifts
Two-way cab facility for safe commute

Contact Details:

HR Jestina

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International Voice Support

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Greetings from IntouchCX!

Job Title: International Voice Process Executive

Location:

Salary:

International Voice Support team

Key Responsibilities:

Required Skills:

US

Preferred Qualifications:

International BPO / Voice Process.

What We Offer:

Free meals during shifts

Two-way cab facility for safe commute

Contact Details:

HR Jestina

More Jobs at IntouchCX